Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Sara Peterson
Nik was wonderful to work with - always on top of things and making the process as easy as possible for me.
Mallory Shetley
Buying a house is a daunting task, I am so grateful for Nik! He made it as painless as possible with great communication throughout the entire process. We even like the same movies lol

Would absolutely recommend Nik, and will go back to him for future purchases. Thank you Nik!
Angie McFaddin
Taylor was fantastic to work with. He was so great about following up and I never had issues getting in touch with him. He made the whole process easy and efficient.
Dakota Ross
Sheree was great always willing to go above and beyond to help
Jesus Hernandez
Kind and efficient service, providing tailor-made products for customer needs.
J Piatt
My experience working with Ethan started off positively. He was enthusiastic and seemed eager to help, and he made an effort to build trust early on. However, I found myself having to repeat my situation each time we spoke, which made the process feel disjointed.

Communication also became difficult when phone calls stopped being returned and responses shifted to email only. I eventually had to ...My experience working with Ethan started off positively. He was enthusiastic and seemed eager to help, and he made an effort to build trust early on. However, I found myself having to repeat my situation each time we spoke, which made the process feel disjointed.

Communication also became difficult when phone calls stopped being returned and responses shifted to email only. I eventually had to reach out to others at Rocket Mortgage to get the assistance I needed.

Overall, the experience left me disappointed. I didn’t feel supported or heard, and the lack of follow‑through made the process more stressful than it needed to be. I’m looking forward to paying off this loan and will likely explore other lenders in the future.Read MoreRead Less
Ethan Andres
Reply from Ethan Andres:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you throughout...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you throughout the process. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Devon
Hannah was amazing to work with. She made everything so easy and stress free. Highly recommend!!
Jazz
Jeff was very informative and answered my questions and concerns I had.
Henrietta Thies
Darr was the best. Always professional and pleasant. Very responsive when I had question or would direct me to where I can go to get my questions answered.
Mark Peniuk
Jalen was excellent throughout the entire loan process. He is personable, knowledgeable, and extremely helpful. Because of his financial knowledge he literally saved me from a disaster. He is the best in my opinion.