Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Wade McMaster
Don was very helpful and quickly to respond to my questions...and he was a cool guy!
Kim Weeks
Felt Jay was all on board with carrying us through the whole process and said to contact any time, but it was always playing phone tag and then we would get calls from random people with messages on filling out and completing something on the Rocket Mortgage portal. I found out later from our insurance agent that we weren't to contact Jay and anything next step would be spelled out in the portal....Felt Jay was all on board with carrying us through the whole process and said to contact any time, but it was always playing phone tag and then we would get calls from random people with messages on filling out and completing something on the Rocket Mortgage portal. I found out later from our insurance agent that we weren't to contact Jay and anything next step would be spelled out in the portal. Just wasn't that impressed. Sorry.Read MoreRead Less
Jay Shienbaum
Reply from Jay Shienbaum:

Dear Kimberly,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if ...Dear Kimberly,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Jean Sternagle
Charlie was patient with our needs as we had to deal with COVID at the time.
Charlie Ababseh
Jeano was great! He went over all the options and answered any and all the questions I had. Wonderfull customer service!
Jamie Maurer
Eric went above and beyond to make our home buying experience top notch. Always thorough, professional and organized! Very much appreciate all of his help, every step of the way. Rocket Mortgage is beyond lucky to have Eric on their team!!
Kathleen LaMarre
Kevin was awesome. He was extremely responsive. Always emailed or called me back. I recommended him to some of my colleagues who i had told how fabulous he is. my closing dates was scheduled for Nov 6 but we closed on October 23 because of how efficient he was.
Walter Brown Jr.
Stephen made it simple & easy.
Karl Vogler
Clay helped make our current refinance very simple. Thank you for the great experience.
Brian Fluskey
Kyle is a professional from the word go. His knowledge of the Mortgage Industry is to be commended. He is honest, straight forward and always follows up as agreed upon.
Cher Cox Fagan
When I first started the home loan process about a year ago I was completely unprepared and Creighton was extremely patient with me through the whole process answering every question, making appointments to check in with me every 30 days so I knew he didn’t let me slip through the cracks. Creighton worked really hard at getting the best loan possible for my situation. I’m thrilled to finally be a ...When I first started the home loan process about a year ago I was completely unprepared and Creighton was extremely patient with me through the whole process answering every question, making appointments to check in with me every 30 days so I knew he didn’t let me slip through the cracks. Creighton worked really hard at getting the best loan possible for my situation. I’m thrilled to finally be a home owner and Creighton made that possible!Read MoreRead Less