Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

LaToria Dixon
Tony was VERY helpful and efficient! He followed up as agreed and make my process easy!
Gene Peennington
Most helpful in getting us started with our refinance journey
Karen Blasingame
Jinmoo gave us a great experience. Who knew it could be so easy to refinance? He knew exactly what we needed to do and kept in near constant contact to make sure we knew what to expect. He made the whole experience almost stress free. I would definitely recommend Jinmoo and Rocket!
Christopher Sok
My wife and I had a very frustrating experience working with James Petrone during our mortgage inquiry. Throughout the process, we often felt like we were a nuisance rather than potential clients. Communication was one of the biggest issues. When we asked questions about the estimates and loan structure, many of them either went unanswered, or the explanations we eventually received contradicted ...My wife and I had a very frustrating experience working with James Petrone during our mortgage inquiry. Throughout the process, we often felt like we were a nuisance rather than potential clients. Communication was one of the biggest issues. When we asked questions about the estimates and loan structure, many of them either went unanswered, or the explanations we eventually received contradicted earlier information.

Responsiveness was also a major problem. It frequently took a long time to get a response from James, even when we reached out to both his personal cell phone and his work phone. At one point, while we were actively trying to submit an offer on a home, we had to contact Rocket Mortgage directly just to escalate our requests and get the information we needed.

We also had concerns about how certain terms were presented to us. As an employee affiliated with Schwab, we were told lender fees could be waived. However, when we reviewed the estimates, it appeared those “waived” fees were effectively offset by higher interest rates. When we asked for clarification, the explanations we received were unclear and didn’t inspire confidence in the transparency of the process.

Buying a home is a major financial decision, and we expected clearer communication, transparency, and responsiveness. Unfortunately, that wasn’t our experience, which is why we ultimately chose to move forward with a different lender.Read MoreRead Less
James Petrone
Reply from James Petrone:

Dear Christopher,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided you with a better experience. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. As a licensed mortgage banker is it ...Dear Christopher,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided you with a better experience. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. As a licensed mortgage banker is it my top priority to set you up for success and provide you with the best offer and experience that I can, I do apologize if I fell short in anyway. Please know that I will be available if given the opportunity to work with you in the futureRead MoreRead Less

TOM MALCOLM-JOHNSON
Jaylon was my guide through the process of doing a loan. He knew what was available and what best suited our needs. Thanks, Jaylon it was an absolute pleasure.
Tom Malcolm-Johnson
Jesus Flores
Muchas gracias a Raul por todo su trabajo I esfuerso que iso para bajar mi interes, estoi mui contento con todo su gran trabajo realisado.
Kandis Rebarchick
Our experience with Steven at Rocket Mortgage was 10 out of 10! We were always updated when something was needed and when we needed anything he was available. We closed on time! I would recommend using Steven, you won't be disappointed.
Brandon Drummond
She was so helpful and educational as she guided me through the home buying process doing her utmost to help me close!
Juan Vazquez
Estamos muy agradecidos con la ayuda que nos brindo el señor David Montoya. Es una persona muy profesional, muy amable y muy apto para resolver todos los problemas que se nos presentaron en el transcurso de nuestro proceso para obtener nuestra casa. Muchas gracias David Montoya.
Felicita Figueroa
Matt was beyond words to work with. He guided me in every step to provide me a good rate and quote on my loan. I'll definitely would like Matt to contact me and refer him to anyone.