Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Roxann Hills
Dan was very patient and wonderful to work with.
Nate DeLaquil
What can I say, Isabel Ford was extremely helpful. She took care of any issues or ignorance on me part. Answered completely any and all questions regarding the process. I would definitely use her services again and gladly recommend her to anyone I knew who was anticipating refinancing.
Connor Bartlett
Dan was great to work with and made everything super easy to understand
Richard Larson
I don't see how Aliyah could have been any nicer, better informed or more helpful than she was. She made the experience a pleasure.
Bennett Farrier
refinancing process with Rocket Mortgage was excellent and Ameen was very helpful during the process.
Andrew Fain
Jake did a great job providing great service to me.
Alecsis Cornwell
Tyler was awesome. He answered all my questions no matter how many times I called him in a day. He was polite and made me feel important .
William Burt
Gene was about as helpful a splinter in your eye.
-Didn't read a single text we sent him.
-Failed in the communication dept so badly he didn't even get a participation ribbon
-Did not even once tell us anything was wrong with our loan even though it was going sideways in a hurry.

Basically use another broker.
Gene Hightower
Reply from Gene Hightower:

Dear William,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client ...Dear William,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Kevin Prosser
Kristin was easily accessible and respo
Jill Sutt
I was assigned Gerald by chance, but would recommend him to anyone. He walked me through, answering my questions and never made me feel rushed to finish our discussions.