Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Liinda Callahan
Said she would call on Thursday afternoon. This is Friday at 400. Still no call. Every other company has called. I guess she is not interested.
Alena Alessandrini
Reply from Alena Alessandrini:

Dear Linda,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. I see you spoke with our Client Relations...Dear Linda,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. I see you spoke with our Client Relations team regarding this matter. Please know I am here for you in the future.Read MoreRead Less

Michael Egidio
Was a pleasure to do business with.no matter when I called him if he was unavailable he always got back to us
Arthur Barry
Michael was very thorough and personable. He was able to talk about everything at a level I could understand. I was impressed at the speed he made the process go. I recommend Michael to anyone who is looking into getting a loan.
Rahul Gupta
I worked with Brian to refinance my home, and it was a great experience. I found Brian to be thorough, professional, and extremely communicative throughout the process, routinely calling to follow-up on paperwork and let me know the status of my refi. The whole process was very low-stress, and Rocket Mortgage's online portal for paperwork management is by far the best one I personally have seen. ...I worked with Brian to refinance my home, and it was a great experience. I found Brian to be thorough, professional, and extremely communicative throughout the process, routinely calling to follow-up on paperwork and let me know the status of my refi. The whole process was very low-stress, and Rocket Mortgage's online portal for paperwork management is by far the best one I personally have seen. Thanks, Brian! This was a great experience.Read MoreRead Less
Billy Kirkpatrick
Ali responded promptly to questions and options available related to the refinancing. At times, she had to deliver disappointing news, as when the type of loan was required by underwriters to be investment Vs Vacation home status, and thus in a higher interest rate category. That was explained thoroughly and with empathy for my disappointment. She was professional and pleasant thru out the ...Ali responded promptly to questions and options available related to the refinancing. At times, she had to deliver disappointing news, as when the type of loan was required by underwriters to be investment Vs Vacation home status, and thus in a higher interest rate category. That was explained thoroughly and with empathy for my disappointment. She was professional and pleasant thru out the process and I would welcome the opportunity to work with her again.Read MoreRead Less
Daemonde Tully
Very helpful on hand assistance making everything come together. Appreciated the follow through. Pass off to others who were still helpful could use some adjustments to keep things smooth and clarity. Thank you very much.
Ed O'Brien
I’ve done 3 refis with Gordon and he’s great. Everything goes through with very little effort from me. I recommend him to all of my friends.
Shirley Cooper
Thank you so much for helping me refising my home
Roy Martinez
I would like to thank Kyle for his quick response and getting me all the information to process my loan. I was very appreciative and thankful for it made the whole loan process non stressful and effiecient.
Thankyou
Cliff Mackey
Thanks for your hard work John. I would recommend Rocket Mortgage to my friends