Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jason Baker
I was so pleased with how easy Dave made our refi experience. He was prompt to answer my questions, and I’m still amazed at how easy the whole process was. Dave took great care of us, and I’ve recommended Rocket Mortgage to everyone that has brought up the refinance topic.
Oscar Acevedo
If I could give Tony a higher rating of 5, I will do it without hesitation. He's consummate professional that takes care of customers excellently from beginning to the end of the process. I will gladly recommend anyone looking to refinance their property to reach out him.
Ka Rynne
Ellen is very personable and informed of the aspects of her position
Murecka Wallace
Melissa was very efficient and explained all the parts of the loan process very well. She was in constant communication with us and was very helpful. She made the process the easiest process I have ever been through. I appreciate her help and timeliness. I work during the week and seldom have time to do this type of process during the week so to accomplish this on a Saturday was amazing! ...Melissa was very efficient and explained all the parts of the loan process very well. She was in constant communication with us and was very helpful. She made the process the easiest process I have ever been through. I appreciate her help and timeliness. I work during the week and seldom have time to do this type of process during the week so to accomplish this on a Saturday was amazing! Thank you, Melissa!Read MoreRead Less
Jennifer Hedlund
Dave was exactly what we needed! We were stuck in limbo with another bank and Dave was eager to help and get us closed as soon as possible! He even ran different options to make sure we got the best rate for OUR family! Thanks Dave!
Jacob Rumley
I have asked Dave and his team multiple times to stop calling my cell, and that I am not interested in refinancing. I asked him to stop contacting me. So he has now texted me at the same number and asked me why, as if I owe him an explanation! I asked for a supervisor contact and now he has stopped. I have never used profanity on the phone before but he led me to it.
Dave Kott
Reply from Dave Kott:

Dear Jacob,

Thank you for your review. I am writing to express my regret for earning anything less than 5 stars. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to ...Dear Jacob,

Thank you for your review. I am writing to express my regret for earning anything less than 5 stars. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Kelly Marie
Gerald was awesome!! There were a few bumps along the way but he was great about checking in and keeping me updated. Would definitely recommend working with him. He was also really helpfully, and patient, in answering all my questions. Made the process easy and stress free.
Ben Ghazaei
We needed to refinance our mortgage recently. Tim contacted us. He is very professional, knowledgeable and friendly throughout the whole process. He was able to walk us through and answer any questions we had on the loan. We were able to refinance and close within a few weeks. He has our highest recommendation!
Nancy Williams
Marvin’s attention to details and kind heart made this experience so pleasant. It’s a great time to have young people treat you with respect. Marvin is a credit to this company.I would recommend him and Rocket Mortgage for all your loan needs. I truly appreciate all the help.
Cathy Matthews
Silvano was great to work with. I was surprised at just how fast things were taken care of. Would HIGHLY recommend to anyone looking for a loan or refi!!!