Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jill Swigger
Lyndsey was fantastic to work with. Very kind and professional!! She helped us get exactly what we needed. I highly recommend her!!
Jesse Gillenwater
Great to work with, fast, and goes out of his way to do the extra work!
Charlie Butz
I’ll start by saying Gontran clearly means well and wants to do a good job. Unfortunately, it seems he either lacks experience or Rocket Mortgage largely is an unpredictable machine that no one could work with successfully. I received misinformation at every step of my refinance experience. More than once I would ask specifically about a concern I had and would be told “no problem nothing to worry...I’ll start by saying Gontran clearly means well and wants to do a good job. Unfortunately, it seems he either lacks experience or Rocket Mortgage largely is an unpredictable machine that no one could work with successfully. I received misinformation at every step of my refinance experience. More than once I would ask specifically about a concern I had and would be told “no problem nothing to worry about” only for it to become a major delay. For example: I was told that there would need to be an appraisal on my home. In anticipation, I asked Gontran if it would be a problem that in one of my rooms I had torn up the carpet and the sub floor was exposed. I asked this question multiple times in different ways because I was pretty sure it would be a problem and one that I could fix if needed before scheduling the appraisal. “No problem at all” says Gontran. Well turns out it was a major problem and I need to install carpet myself but now I only have a few days instead of doing it ahead of time like I would have if I hadn’t been misled. Everything was like this, closing costs, method of payment, timelines, documents needed. I locked in a rate for 45 days and it took 37 to get this sucker taken care of. Could have been 14 and that’s nothing compared to the stress I experienced as the deadline marched closer with yet another delay because of misinformation. The only reason I don’t give 1 star is because again, he clearly means well and also I think Rocket Mortgage largely is just so compartmentalized and disjointed that most if not all employees are unaware of how the system works beyond their own little slice. Sorry Gontran, I hate writing bad reviews but this was a terrible experience for me.Read MoreRead Less
Gontran Tibere
Reply from Gontran Tibere:

Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and stress you experienced throughout your refinance process.

I will use your feedback as an opportunity to improve the service I provide to my clients.

Jesus Gandara
Great experience with James when refinancing my house. Explained the process well and helped me through the full process
A J
Gary was an absolute pleasure to work with when navigating my home loan. He answered all my questions explaining concepts along the way and helped me secure my 100% P&T veterans tax exemption. Thank you Gary!
Neil Mendes
Jeannie was awesome during this process. I spent two years looking for a home and had to be prequalified numerous times and she was always fast and happy to help.
Sory Ivonnee
NOEMI WAS VERY PLEASANT AND EASY TO TALK TO.
Sarah Molle Jacobs
Jacobs was fantastic start to finish. He called with almost every update, and emailed Ian with updates as well. Jacobs was kind, easy to understand and work with. We had a great experience with rocket start to finish.
doug hagen
Very knowledgeable about his job, made us feel like we were with the right person. He really opened our eyes to what we would accomplish. really made it easy to understand the process> Would recommend him to friends in a heartbeat
Haley Szelkowski
Unfortunately I did not have a good experience working with Samantha. Her resistance to treat any simple question I had with respect as a customer and consumer was infuriating. She ignored my requests to meet by phone to efficiently address my few questions, she ignored a technical issue I was experiencing on the site until my loan was about to be rejected (and then did originally get rejected), ...Unfortunately I did not have a good experience working with Samantha. Her resistance to treat any simple question I had with respect as a customer and consumer was infuriating. She ignored my requests to meet by phone to efficiently address my few questions, she ignored a technical issue I was experiencing on the site until my loan was about to be rejected (and then did originally get rejected), and I was told once to “focus” in an email like I am a child.

It takes a lot for me to write a negative review and I don’t share these concerns lightly. I felt trapped doing business with Rocket and Samantha because I needed this process complete, and to maintain my original interest rate. I have had such a wonderful experience over the past 10 years with Rocket, but this was terrible. Whomever is the Program Manager for this department needs to do a deep dive on the customer experience from the moment of request through finish. I began this process in March of 2026, and finished in early October 2026.Read MoreRead Less
Samantha Martin
Reply from Samantha Martin:

Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and disappointment you experienced throughout your loan process.

I appreciate your feedback and I will use it as an opportunity to improve my communication and the service I provide to my clients

Thank you again for your honest feedback. I wish you all the best.