Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Danny Atwood
We refinanced with Rocket Mortgage. It didn’t look like it was going to happen but Nick and his team did it. Thank you . Nick
Brian Andreasen
Kiril did a great job in assisting us with our recent home purchase. We relocated with my employer, Kiril and his team stayed on top of everything to make the process seamless. He made himself available nights and weekends to answer any questions I had. I really appreciate the help he provided, it relieved a lot of stress on my part. Thanks Kiril, hopefully I can use your services in the ...Kiril did a great job in assisting us with our recent home purchase. We relocated with my employer, Kiril and his team stayed on top of everything to make the process seamless. He made himself available nights and weekends to answer any questions I had. I really appreciate the help he provided, it relieved a lot of stress on my part. Thanks Kiril, hopefully I can use your services in the future.Read MoreRead Less
Chris Price
Cass was great to work with! He made the whole process very easy and smooth! Would highly recommend!
Maritza Arana
Muchísimas gracias. Bendiciones🙂
Sherrie Wilson
Kristen is excellent! She is knowledgeable and always quick to response! My stress level would have been much higher trying to get this done remotely !
Edison Tom
Initially, William was good, but after getting to the pre-closing step, he it became much harder to talk to him. He did not return calls. He could not answer questions well. He was unable to help prevent my refinance from stalling for an extra month, requiring both me and my wife to resubmit pay stubs.
William Forbes
Reply from William Forbes:

Dear Edison,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to ...Dear Edison,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Marita Kovalik
Aubrey did an awesome job finally getting our loan moving and closed. THANK YOU!!!! On another note, after being told Rocket Mortgage NEVER sells their loans, we were totally shocked to find our loan has already been sold and we have not even made our first payment.
Joel Gray
Natalie was very responsive to my questions and consistently worked within my busy schedule. I feel like she found the best possible solution for my refinancing needs and the entire process went very smoothly.
Rudy Phillips
It was a pleasure working with Nikki, she is such a great agent. I was on the fence about refi- but she explained the benefits to me and helped me to decide to go ahead and refinance. Long story short she saved me $46,000. What's not to love about that! Nikki is very pleasant, follows up and communicates well. Highly recommended.
Sandra Robbins
Mike was always available for us, he always answered our questions, He was very dilgent to make sure things went well. It was nice working with him again.