Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Bob Alex
I asked Luke what is taking so long with the loan and he told me they are very busy and have many customers. I told him a girl in my office applied for a refi 2 weeks after me and still closed two week before me. never mad any attempt to push it up or try to get it a little quicker. It took 45 days to close my loan and they had all the paper work from me with in the next day. The only feed back ...I asked Luke what is taking so long with the loan and he told me they are very busy and have many customers. I told him a girl in my office applied for a refi 2 weeks after me and still closed two week before me. never mad any attempt to push it up or try to get it a little quicker. It took 45 days to close my loan and they had all the paper work from me with in the next day. The only feed back was they are a large company with many loans so it takes time. Not the answer I was looking for.Read MoreRead Less
Luke King
Reply from Luke King:

Dear Bob,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have better assisted you with your concerns. It was not my intent to leave you feeling like I was not an advocate for you throughout the loan process. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional concerns.

Roger Ormiston
Jomar was very helpfull guiding me me throug the loan application.
Trent Torrence
Spencer did a great job getting us a great rate on refinancing our home. He made the entire transaction go extremely smooth. It was a privilege to have him handle the refinance process for us.
Pamela Beery
Raj was professional, answered all of my questions and made my refinance very smooth. Thanks!
Rich Miller
I'm pretty busy working and I didn't have a lot of time to dedicate to a VA refi even though I knew rates were lowering. I received a great low interest rate from Rocket/Rocket Mortgage (best I received while shopping around) and John made the paperwork and process very easy for me to accomplish. Everything was done on-line and the closing was at my house so I didn't have to go anywhere to close...I'm pretty busy working and I didn't have a lot of time to dedicate to a VA refi even though I knew rates were lowering. I received a great low interest rate from Rocket/Rocket Mortgage (best I received while shopping around) and John made the paperwork and process very easy for me to accomplish. Everything was done on-line and the closing was at my house so I didn't have to go anywhere to close either. It would be worth your time to at least talk to John for 5 minutes to see what he can do for your mortgage situation.Read MoreRead Less
Lynda Douglas
I have had two refi's with Rocket Mortgage. This last time was during the Covid Pandemic. This caused a different timeline and a few more delays.
Sonja was available and responsive and answered all of my questions (there was a number of them). The Rocket Team did not return my call but I was able to reach Sonja and this was very helpful.
She gives excellent customer service!
Hazel DG
Jim was 100% the best to work with. I wish I was able to work with him throughout the entire process. Once someone else was assigned to my loans then things went downhill!
Anna Savvides
intelligent and flexible. great people skills. was willing to cooperate and think outside the box. happy to have worked with her.
Dusty Witkowski
Eric answered all the question I had and got me a better rate on the house. Great job he did.
Patricio Villarreal
Pedro fue muy atento desde desde la primera conversacion que sostuvimos hasta el momento del cierre de la operacin. Siempre se tomo el tiempo para explica de una forma simple cualquier dudad que tenia durante el proceso. Si tengo tengo una compra o refinanciacion een el futuro no dudare en contactar a Pedro. Recomiendo que puedan trabajar con el.