Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Cindy Hoffmann Furbish
Unfortunately Lauren frequently did not reply to phone calls and emails. I was trying to get an explanation of costs. After several attempts trying to reach Lauren, she finally replied and gave me the answers I needed. Later, I was trying to get a date set for closing as I was going to be returning to work after working remotely for 5 months. When someone eventually got around to contacting me, I...Unfortunately Lauren frequently did not reply to phone calls and emails. I was trying to get an explanation of costs. After several attempts trying to reach Lauren, she finally replied and gave me the answers I needed. Later, I was trying to get a date set for closing as I was going to be returning to work after working remotely for 5 months. When someone eventually got around to contacting me, I was given A ONE DAY notice to close. My first experience closing with Rocket Mortgage was so much more efficient with much better communication. My first experience was not with Lauren Lee.Read MoreRead Less
Lauren Lee
Reply from Lauren Lee:

Dear Cindy,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you or communicated more efficiently. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please ...Dear Cindy,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you or communicated more efficiently. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Ashlee Galford
Very easy to work with. She was fast to email back and answer any questions I had.
Wayne Laney
Anthony made the entire process quick and painless.
Kara Mueller
Peter was great! Responsive and knowledgeable about the process. He made this whole process extremely simple - easiest re-fi ever. We are so happy with how smoothly everything went. I can't believe how complicated and exhausting our mortgage processes have been in the past compared to this. This seriously could not have been easier. Thanks Peter, you rock!
Lynn Campbell
Anytime I had a question or concern, Billy was quick to respond!
Kevin Babcock
Brandon is the most helpful and knowledgeable mortgage person I have ever dealt with. His is patient and will work for his clients best interest. I would highly recommend Brandon to anyone.
Linda Tomkins Fonti
Lisa was very knowledgeable and helpful in guiding us through our mortgage refinancing. She was able to provide us with options and answered all our questions right away. I would highly recommend her.
Kalab Mullins
Excellent. Very easy to work with. Took great care of us.
GaryandSarah Patterson
Chris was absolutely fantastic to work with. He was readily available and any time we left a message, the call was immediately returned and he answered every question. If we choose to refinance in the future or need any other mortgage assistance for another home, we would hope to be able to work with him again. He is truly an asset to the Rocket Mortgage team and we’re thankful for such a ...Chris was absolutely fantastic to work with. He was readily available and any time we left a message, the call was immediately returned and he answered every question. If we choose to refinance in the future or need any other mortgage assistance for another home, we would hope to be able to work with him again. He is truly an asset to the Rocket Mortgage team and we’re thankful for such a wonderful experience!Read MoreRead Less
Bob Kratz
Professional and Thorough, she was able to navigate the system quickly and efficiently. Her knowledge and personality were a great fit. She was pleasant and easy to work with.