Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Holly Chadwick
Jeff was not only personable, but made the loan process easy!
Michael Frazier
There was initial contact with Charlene through submitting our refi application. After that, there was a significant delay in communications about our status of our refi loan. In addition, we were left in the dark about our closing date until the last day of our "interest lock" extension.The whole process was started on July 9, 2020 and ended on September 23, 2020. Almost 3 months was not the ...There was initial contact with Charlene through submitting our refi application. After that, there was a significant delay in communications about our status of our refi loan. In addition, we were left in the dark about our closing date until the last day of our "interest lock" extension.The whole process was started on July 9, 2020 and ended on September 23, 2020. Almost 3 months was not the timeline we expected and the uninformed reason for the delay was not forthcoming but certainly anticipated.Read MoreRead Less
Charlene Pletcher
Reply from Charlene Pletcher:

Dear Michael,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted...Dear Michael,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust and work with you again in the future.Read MoreRead Less

Ray Soendjaya
Dan is a truly professional. He reached out when another Rocket Mortgage agent ghosted me. He did an exceptional job during my first home buying process. He is quick to respond for all the questions and concerns I had. He could be reached at any time even on weekends.
He is the guy you would want to work with if you need to buy a home.
George Pagoulatos
Dan was a pleasure to work with. Always quick to come back with answers to questions, and he made suggestions to help us best take advantage of our application process. A true professional.
Janelle Biralde
Ryan was the absolute best. He was always available, responsive, and personable.
Braden Bradford
Reid was amazing to work with- great communication and offered options to help me make the right decision. I have been recommending Reid and Rocket to all of my friends.
Angela Rackley
Danny went above and beyond to make sure that my loan went through, was processed correctly, and that the closing process was followed up on. Thank you so much Danny!!
Lori Byrd
I really enjoyed working w Cristian and already have recommended her to a friend of the family! She was able to explain the process and answer any questions I had.
Sarah Carter
I attribute the speed and ease of this refinance to Kory Witt's excellence! He laid out all of my options very clearly, and helped me arrive at the best choice given my goals and finances. I have never had an easier, faster and less stressful refinance before. He always got right back to me with answers to any questions I had. You will find yourself in exceptionally competent hands with Kory.
Gary Anderson
very prompt in returning calls and keeping us apprised of our loan progress