Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Cynthia Sandifer
Martez Sanders thanks for making my refiancing experience Quick and Easy.
Ray Ney
Jeremy is awesome. He is knowledgeable, available, and he made the entire process seamless and easy. Thank you, Jeremy!
Joseph DeLuca
I was not very happy with the process of this loan. It took over 100 days to refinance on a property I was already living in. My sister had sold her house and closed on a new house all before my process ended and she sharted 45 days after I began in May 20, 2020 (Closed September 10, 2020)
Joe Kate
Reply from Joe Kate:

Hi Joseph,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any ...Hi Joseph,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place, or provided you with a better explanation in the end. I assure you that I am certainly here for you in the future.Read MoreRead Less

Bill Macko
Charlie did an excellent job answering any questions i had and keeping me informed of the loan progress.
Cathy Crottie
Seamless and flawless re-financing with Michael Brennan. He was professional, quick and extremely knowledgeable. Will recommend to anyone who is looking for a mortgage or re-financing
Kirk Pettingill
Ellen was very responsive and helped push our refinance to closure fairly quickly
Scott Jones
Quick to respond to all questions
Allan Fried
Alvin is a consummate professional and very knowledgeable. He listened to my needs and expectations and evaluated all available options. He was always available to discuss any concerns I might have and knew how to work through the process to get me the best loan that met all of my expectations.
Jonathon Malaj
Great attitude, well knowledgeable and got me taken care of really quick
Lauren Pavey
Austin was so great. He was so knowledgeable and explained everything in a way that was really easy to understand. Through the whole process, if I texted him a question he would answer me back within the day. Never had such good customer service!