Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Brian Schmidt
Ryan is great to work with. He has all the answers for my refi questions.
Mavis Owusu
Sammy, is the best! He helped us from the beginning of our refinance process to the very end. He answered all questions and helped us all the way. We are very grateful and thankful!
Guillermina Venegas
Roberto was very consistent in helping me obtain a higher credit score. Very nice and respectful person.
Maryanne Buechner
Mariah was ON TOP OF IT. She always returned my calls quickly, explained everything clearly (and patiently) and gave me moral support when there were a few bumps in the road. If you're looking to refinance, start with her.
John Monath
It was like dealing with someone who was ready from a script and when I asked questions it was resolved to going back to read from a script. Very unhappy with the company as a whole. Started back in June and closed in October due to them not taking care of verifications and other verificationsrunning out due to the slow pace.
Alan Isham
Reply from Alan Isham:

Dear John,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear John,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Sheila Arnold
Everything was professional and handled quicklt
Ryan Barbone
Dena was wonderful. She was very helpful and knowledgeable about the refinancing process. There wasn't a question she couldn't answer and was very open in her responses. I feel confident that I got the best available option and would recommend her and Rocket Mortgage to all my friends and family.
Carla Robinson
Cody was great to work with. Very kind, patient and helpful. It was such a quick and easy process. I would recommend him and Rocket Mortgage to anyone including family. This our second loan process through them.
Donna Stagnitta
Very pleasant & helpful individual.
Tiawan Kennerly
Chris was very helpful and clarified everything for me he was always available when I needed him and always prompt callback