Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Marie Sepe
Joseph Fowler at Rocket Mortgage / Rocket Mortgage was amazing when handling our refinance. He is quick to understand what product is needed, he is knowledgeable and efficient. He answered all the questions that we asked and was very helpful as well as pleasant. He followed up multiple times to make sure we had no further questions and checked to see if there was anything else we needed. All the ...Joseph Fowler at Rocket Mortgage / Rocket Mortgage was amazing when handling our refinance. He is quick to understand what product is needed, he is knowledgeable and efficient. He answered all the questions that we asked and was very helpful as well as pleasant. He followed up multiple times to make sure we had no further questions and checked to see if there was anything else we needed. All the times we called him, he either answered our call, or was quick in returning our calls. In short, he made our experience of refinancing a pleasure. We are telling all our friends about him! Anyone who gets Joseph as their representative, you will not be disappointed! MarieRead MoreRead Less
Bill Smith
My wife and I recently refinanced our home through Rocket Mortgage. We needed to mitigate the financial hardship caused by her loss of employment during this pandemic. We hoped to refinance our home for a lower payment. I contacted several lenders who typically offer preference to veterans. We could not qualify with any of those lenders due to the loss of my wife's income. Fortunately for us, I ...My wife and I recently refinanced our home through Rocket Mortgage. We needed to mitigate the financial hardship caused by her loss of employment during this pandemic. We hoped to refinance our home for a lower payment. I contacted several lenders who typically offer preference to veterans. We could not qualify with any of those lenders due to the loss of my wife's income. Fortunately for us, I just happened to reach Alan Isham when I called Rocket Mortgage to see if we could refinance with them. Alan assured me that in spite of our financial standing, he would do everything possible to get us qualified.

Alan went right to work getting our application started, while helping me to gather critical information. He maintained constant communication and routinely kept me updated on the status. He took numerous calls from me at his home to answer questions and offer guidance. He treated us as if we were his only clients. Alan managed not only to get us qualified but he got us an incredibly low interest rate that significantly reduced our mortgage payment. This was a tremendous blessing that provided immediate financial relief. Alan Isham is not just a consummate professional. He sincerely cares about helping people and treats everyone of his clients as family.

You will not find a better agent to help with your financial needs than Alan Isham!

Sincerely

Lewis Hart

USMC/USCG Ret.Read MoreRead Less
Melissa Sapp
Frank was super friendly, responsive, and professional! He was quick and helpful in answering all of our first-time home buyer questions and continued to follow up with us even after the loan process moved forward. Highly recommended!
John Daley
Melissa was AMAZING!!! Very friendly and extremely knowledgeable! We managed to to refi my primary residence and my 2nd home in a couple of hours at much better rates than I expected.
Douglas Dalton
Very helpful and friendly. Did a very good job explaining the process.
Nick Russell
Richard was very professional and helpful
Jenny Trull
Could not have asked for a better experience. He was honest and upfront on every level. An absolute pleasure. Would definitely recommend him.
Suzanne Sawvel
Daniel with Rocket Mortgage/Rocket was able to give us a great rate to refinance and walked me thru the initial process. The app is very helpful and easy to use and their timeline was right on schedule. The closing was short and easy and process seamless. They all seem to work together to achieve your goal to get it done which was a refi. Great job all!
Ben Prado
Brent was very prompt in getting with us as soon as we applied. However, there was a general lack of good faith communication from his end, which he technically justified by saying “it was in the paperwork” and “it’s on the Rocket Mortgage account”, instead of simply saying it to us via phone or email, on a phone call that lasted nearly two hours. We felt a bit mislead and ultimately did not move ...Brent was very prompt in getting with us as soon as we applied. However, there was a general lack of good faith communication from his end, which he technically justified by saying “it was in the paperwork” and “it’s on the Rocket Mortgage account”, instead of simply saying it to us via phone or email, on a phone call that lasted nearly two hours. We felt a bit mislead and ultimately did not move forward with a loan from Rocket Mortgage due to not feeling like we were being treated with good faith.
We asked him twice what the interest rate was without having to buy points, and neither time was he willing to answer the question directly.Read MoreRead Less
Brent Little
Reply from Brent Little:

Dear Ben,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you...Dear Ben,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that my Director has left you a voicemail to assist regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Justin Bush
Working with Rocket Mortgage was smooth process start to finish. Andrew made a very confusing process simple. He took the time to answer all my questions and really educated me on the process. He will be the first person I call the next time I need another loan.