Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Ben Prado
Brent was very prompt in getting with us as soon as we applied. However, there was a general lack of good faith communication from his end, which he technically justified by saying “it was in the paperwork” and “it’s on the Rocket Mortgage account”, instead of simply saying it to us via phone or email, on a phone call that lasted nearly two hours. We felt a bit mislead and ultimately did not move ...Brent was very prompt in getting with us as soon as we applied. However, there was a general lack of good faith communication from his end, which he technically justified by saying “it was in the paperwork” and “it’s on the Rocket Mortgage account”, instead of simply saying it to us via phone or email, on a phone call that lasted nearly two hours. We felt a bit mislead and ultimately did not move forward with a loan from Rocket Mortgage due to not feeling like we were being treated with good faith.
We asked him twice what the interest rate was without having to buy points, and neither time was he willing to answer the question directly.Read MoreRead Less
Brent Little
Reply from Brent Little:

Dear Ben,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you...Dear Ben,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that my Director has left you a voicemail to assist regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Justin Bush
Working with Rocket Mortgage was smooth process start to finish. Andrew made a very confusing process simple. He took the time to answer all my questions and really educated me on the process. He will be the first person I call the next time I need another loan.
Kathy Cone
Ryan is great to work with. He always responds in a timely manner and very professional.
Debra Laws
I think you for all the work and I think you great think you very much. Jackie Laws.
Randy Coker
Kevin was great. He helped us through every step of the process and made sure all of our questions were answered in a t
Lorena Goodin
Apology for the delay in writing this review; so many things have happened. Dan was amazing - he was not only conscientious and informative about the process of refinancing our home to a lower interest rate, but also always available to provide additional information as we worked through the process of staying with Rocket Mortgage. We thank him so much for his assistance.
Christian Septer
Matt was amazing when it came to refinancing my loan. We are saving tens of thousands by refinancing! He always promptly returned my calls and helped every step of the way. Couldn't be happier with how it turned out.
Lenna Boggs
Nick was such a big help throughout our re-finance. He showed us how refinancing would save us money in the long run, and helped us make a wise decision. Thanks Nick, for being so easy to work with!
Mike LaJoice
Rafael was a pure professional. He has expert knowledge in the mortgage industry and was able to lead us towards a plan that fit our needs perfectly. We are forever customers. Thank you
Lin Camphani
Dardan was very informed on how to answer all of my questions.