Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Ava Costello
Wish I could give Megan 10 stars!!! She was excellent to work with and she was worked so hard to make the process easy and smooth. Her dedication to her clients and her profession was so appreciated by me. I would work with her again and would recommend her to anyone looking for someone to give them excellent service.
Jon Einsig
Came back to edit my initial review but couldn’t find it. Ryan and Rocket Mortgage were great, until something went wrong. Then I was made to feel as it was my fault. Getting started we agreed on a mortgage that would make my monthly about $1,440. I agreed to move forward but when the paperwork came back the monthly was $2,100. Without even looking into it Ryan condescendingly tells me “my friend,...Came back to edit my initial review but couldn’t find it. Ryan and Rocket Mortgage were great, until something went wrong. Then I was made to feel as it was my fault. Getting started we agreed on a mortgage that would make my monthly about $1,440. I agreed to move forward but when the paperwork came back the monthly was $2,100. Without even looking into it Ryan condescendingly tells me “my friend, your taxes went up”. Long story short, they had my taxes $6,000 more than they should have been. Would have been close to $120,000 over the life of the loan and I was the only one to have a problem with it. Then made to feel like I was the one being unresonable.Read MoreRead Less
Ryan Erb
Reply from Ryan Erb:

Dear Jon,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you...Dear Jon,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Tika Baldwin
Rafael was very friendly and responsive at any time of the day, even after hours.
Jennifer Moroney
Justin did a great job for us on the refi of our house. He was very responsive, quick, and efficient. Thanks Justin! Hopefully this our last mortgage but if not, we will definitely call Rocket Mortgage again.
Michele Stys
Easy to work with and made the whole process seem less!!
Jonna LaMarco
Jill was wonderful to work with! We have been through this process a few times with other banks and this was by far the easiest, simplest, fastest process we have ever had. Jill is efficient, professional, highly knowledgeable and responds immediately to any questions. She guided us all the way through and we closed in less than a month! I just wish we had found her sooner! Highly, highly ...Jill was wonderful to work with! We have been through this process a few times with other banks and this was by far the easiest, simplest, fastest process we have ever had. Jill is efficient, professional, highly knowledgeable and responds immediately to any questions. She guided us all the way through and we closed in less than a month! I just wish we had found her sooner! Highly, highly recommend Jill and Rocket Mortgage!Read MoreRead Less
Jamie Hayner
Joe was fantastic and made our entire refinancing experience as easy as possible! He was very personable and was always available to answer any questions we had. Thanks again, Joe!
Stephen Soley
Excellent service. Well prepared. Very Professional
Lora Jean
She Sounds very young and has the energy of a young person. She walked me through everything even when I didn’t understand what I was doing on the computer because I’m old (LOl). She knows her job well and was Able to answer all my questions when I need answer. I preferred to talk with her because of her personality. Thank you Jill for being A joy to work with.
Susan Culman
It was a pleasure to work with Cody. He took such good care of us and was very organized. Can't wait to work with him again.