Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Austin Jones
One of the worst experiences I’ve had. Little to no communication during the entire process that took nearly 5 months. I was left questioning everything that was happening. I work in customer service and have never wrote a review before but I wanted people to know the lack of customer service that was provided during my process. I provided information to AJ and attempted to reach out multiple ...One of the worst experiences I’ve had. Little to no communication during the entire process that took nearly 5 months. I was left questioning everything that was happening. I work in customer service and have never wrote a review before but I wanted people to know the lack of customer service that was provided during my process. I provided information to AJ and attempted to reach out multiple times. There was never any communication back to me until after we closed and I was asked by him to give him a 4 or 5 on this Review.Read MoreRead Less
AJ Givens
Reply from AJ Givens:

Dear Austin,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any ...Dear Austin,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Tracy Hewett
I cannot express what I great experience I has through this process with Justin. He made me feel like I was talking with a family member. He put my verves at ease with his demeanor and knowledge. I feel very lucky to have him on my side. Thank you Justin!
Carlee Chappell
Roberto has been amazingly helpful to me! He gave me an exact plan for what i needed to do to improve my credit and has made this process very easy for me!
Tina Zhang
I did my property refinance with Nikki in the year 2020. She is fast response all the time. Also I got a good interest rate. Meanwhile, she explained every cost ahead which I feel good and like it.
Mike Setty
I dreaded trying to refinance my home. I feel Victoria made it easy and painless to refinance my house. Very easy to work work thanks.
Chris Miller
Matt was polite and good to work with. He made sure I understood everything and did all of the leg work.
Ginger Shields
Kevan was with us through our entire refinance process, and was incredibly helpful. We had some bumps along the way, but Kevan helped smooth them out. Really appreciated having him as our contact.
Laura Alcoriza
Alan was extremely professional, helpful and patient. He guided me through all the steps and I finally closed!!
Abijah Taylor
Wonderful to work with (for a second time). Made the process very smooth.
Jim Eggleston
Brent made the process easy and was quick to respond and answer my questions and concerns. Brent made extra time to address all my needs and to help me understand the options that were presented to me. I would strongly recommend Brent for any of your refiancing needs.
Thanks Brent for helping me with my refiancing soloutions.