She is absolutely amazing at explaining everything to you and gives the best solution for you.
Mary Haase
Mary Haase
551
Please understand that I am an unapologetic geriatric technophobe, and a former art major, to boot. I do not pretend to understand finances (other than balancing my checkbook obsessively), and don't care much about getting past email and Facebook. With that in mind, you will understand why I have become a Justin groupie.
He put everything in words I could understand . . . you know, ...Please understand that I am an unapologetic geriatric technophobe, and a former art major, to boot. I do not pretend to understand finances (other than balancing my checkbook obsessively), and don't care much about getting past email and Facebook. With that in mind, you will understand why I have become a Justin groupie.
He put everything in words I could understand . . . you know, conversational English. He was infinitely patient with my multitude of questions, and the barrage of emails full of questions I hadn't thought to ask in the first place. He stayed on the phone and guided me step-by-step through each one of the multitude of forms. And he led me through all of this without even once sounding condescending or patronizing.
I expected him to be pleasant, knowledgeable, and professional, but Justin was so much more. He had the gift of making me feel as though I were not only his favorite client, but a treasured family member. That is a gift which cannot be taught. Fortunately, Justin was born with it.Read MoreRead Less
Kelli Buck
Kelli Buck
551
Very helpful and quick response time with answers to our questions.
Francine Contreras
Francine Contreras
551
James was awesome. He made refinancing easy and understandable...
Jim N Braswell
Jim N Braswell
551
Kevin did a fantastic job for us. He kept in touch and helped me to complete the program
Jeffrey Scott
Jeffrey Scott
551
Pamela was great and through the whole process her communication, professionalism and availability to me and my wife made a stressful relocation go so much smoother. We will definitely steer friends and family towards Pamela and Rocket Mortgage for their future mortgage needs.
Stephen Walls
Stephen Walls
551
From the time Danny first contacted me until the final closing everything ran as smooth as he told me it would from the beginning. I would highly recommend Danny and e wry one else at the Rocket mortgage family.
Michael Munshaw
Michael Munshaw
551
Jon was very responsive to my questions and guided me to a solution that fit me perfectly.
Michael Agunsday
Michael Agunsday
551
Ashley Ortkras was my banker during our refi. She was thorough, informative, and professional. Her demeaner was positive throughout the whole process. She was available whenever we called her office; and when not in promptly called us back. This was not our first experience with Rocket Mortgage, but it was the most satisfying. Keep p the good work!
Maggie Honsaker
Maggie Honsaker
551
We can’t say enough positive things about Alex. He was a pleasure to work with from beginning to end. We felt educated regarding our options and felt he provided us sound information to make the decision that was best for our family. He was always available day or night to answer our questions. He’s a professional, kind-hearted individual and anyone would be lucky to work with him for their ...We can’t say enough positive things about Alex. He was a pleasure to work with from beginning to end. We felt educated regarding our options and felt he provided us sound information to make the decision that was best for our family. He was always available day or night to answer our questions. He’s a professional, kind-hearted individual and anyone would be lucky to work with him for their mortgage or refinancing needs.Read MoreRead Less
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