Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Sheila Wilks
Ali was very through and he wanted things done quickly.
Michael Burns
Charlene was very helpful. She kept track of what was needed to move our loan forward every step of the way. Charlene was professional and personable from start to finish. Answered all our questions and followed up on all our requests.
Nadya Redd
Another great experience with Will.
John Carroll
Danielle is very professional and attentive. She made the process painless. it was a pleasant experience.
Vito Albano
Steve is awesome we had a great experience with our refinancing. He walked us through the paperwork we had to file and was with us every step of the way. The paperwork process was painless and Steve was available to us throughout the process. It is nice to have an account manager who provides warm, courteous and professional customer service.
Steve Coppinger
Marv was incredibly knowledgeable, efficient, helpful, and professional! He helps you get it done!
Shelli Schwarz
This is the second or third time Zach has walked us thru a closing/ refi. He answers all of our questions promptly and if he says he will find out and call you back he does so! We have been extremely happy with him!
Kim Neal
I tried to contact you several times and you were not available. I closed with another agent. I was not happy at all with your service!
Winston Phan
Reply from Winston Phan:

Dear Kim,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Kim,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Mark Ryder
I was amazed at the level of customer service that Mark provided at every step of my refinance process. I simply had to do nothing. Mark was able to make an often complex refinance completely painless. His guidance throughout was priceless. I would recommend Mark and Rocket to anyone looking for a first mortgage or a refinance. Thank you so much Mark!
William James
All work was done quickly and exactly what I ask for.