Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jac Lyn
Justin was amazing. He responded to my questions so fast and was always patient and thorough. I can not say enough good things about him.
Jennifer Staples
Derek was great to work with and made everything very easy and simple
John Adams
Christian was great to work with and went out of his way to accommodate our financing needs. I was always able to reach him and he had quick answers and kept all of his commitments in terms of the coordination required to close a loan. I highly endorse and recommend Christian!
Omar Van Rooyen
From the initial contact to the final closing, Xavier was involved the entire way. It was easy to reach him and talk with him whenever we wanted. We felt he went above and beyond to get our refinance loan approved and closed in a very short amount of time. He explained every step along the way. Easiest process we've ever done!
Rick Blake
The entire process was handled very efficiently and professionally. Darr walked us through the online process. Our refi went to closing very quickly with no holdups or snags! Smooth sailing.
Ryan Deyer
Evan is the man! The whole process was extremely quick and easy.
Alain Camou
Danielle made this a seamless process and was always available via email, text, and phone. She was extremely responsive and made it feel like I was her only client even when I know the refi market is busier than ever!
Chris Magume
Andrew walked us through the whole process of refinancing our mortgage. He was knowledgeable and we had no issues throughout this process
Rick Cary
I did a VA streamline with Nick and the Rocket Mortgage team. When if I need to go through a re-fi or new mortgage, I will go back to this team! Easy and efficient process which was handled by pros!
Kristina Kurce
Daniel was very nice and knowledgeable, but I had to call another person when I did not receive a response to my questions.

I was given information - I am not sure I totally understand the information I was given. i asked for clarification, ie payoff for existing loan and interest rates, and feel I was given a canned answer.
Daniel Rodriguez
Reply from Daniel Rodriguez:

Dear Kristina,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to ...Dear Kristina,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less