Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Robert Dering
Chene is highly competent, organized, and clear in communication. He led us quickly through our refinance with kindness and patience. Even with the avalanche of applications he is managing, Chene maintained a relaxed and friendly presence that made the process a pleasure. Also important for us old folks is that he naturally speaks clearly and distinctly even when covering material rapidly. Chene’s...Chene is highly competent, organized, and clear in communication. He led us quickly through our refinance with kindness and patience. Even with the avalanche of applications he is managing, Chene maintained a relaxed and friendly presence that made the process a pleasure. Also important for us old folks is that he naturally speaks clearly and distinctly even when covering material rapidly. Chene’s employer would be wise to hold on to him and keep him happy in his work.Read MoreRead Less
Michael Kitchens
Kristen was very helpful throughout the entire process...especially after the loan had closed by looking into some issues with payments and other questions we had. We appreciated her help and wish her the best in the future.
Amana Bella
Quick Response, great service. Trustworthy.
Jerri Vegyelek
I have refinanced 2 times ...Brandon was so great the first time I looked up his number to make sure I received the same outstanding service that he provided! I would have given him a 10 if available!
Daniel Perea
Very helpful, very thorough. Alex did a great job answering all my questions and helping me navigate the process of refinancing my house
Becky Young
Melissa was great! Called us right away and had our refinance started within 48 hours. Highly recommend!
Chantal Barjon
I had a very good experience refinancing my house. Justin is very pleasant and knowledgeable. He took time to answer my questions and guide me through my closing process from start to finish. He would be the person I would reach out to in the future.
Suzanne Sparks LaBelle
This guy is top shelf always there through thick and thin never had such outstanding customer service wish always could have such excellent customer service from other companies. No wonder this company is such a success, Kevin sets the bar for excellent and outstanding customer performance
Xris Pape
Great person to work with. Was patient and broke down all the information that I had asked about and very professional.
Pamela Morris
Fantastic!!! Sarah did a great job with two loans (primary residential and rental investment property). My loans were a little complicated, but Sarah tackled them and made it happen. She provided the guidance I needed to complete all necessary documentation which made it extremely easy for me. She returned telephone calls, texts and e-mails in a "rapid-response" time frame - almost unheard of in ...Fantastic!!! Sarah did a great job with two loans (primary residential and rental investment property). My loans were a little complicated, but Sarah tackled them and made it happen. She provided the guidance I needed to complete all necessary documentation which made it extremely easy for me. She returned telephone calls, texts and e-mails in a "rapid-response" time frame - almost unheard of in these current times. She was a great support throughout the entire loan process. She never grew frustrated with me when I called with a problem and just patiently worked with me to find a solution. When COVID -19 presented its share of obstacles, which delayed my getting necessary documentation, Sarah assured me that it was not a problem and my loan would not be in jeopardy while we waited. Sarah dots her I's and crosses her T's and gets it right the first time. Rocket Mortgage would be smart to keep her and use her integrity, dedication and influence to show others how the job should be done. I highly recommend her to anyone who wants to refinance and is afraid to start the process. Sarah is your answer!!!Read MoreRead Less