Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Liet Torres
From start to finished of refinancing processing Dough is very efficient, patient and most of all he has shown professionalism and knowledge of what he is doing , He made the whole process simple and easy to understand the steps until settlement. He delivered 5 stars service . I highly recommended him for mortgage loan services .
Jackie Laningham
Darr assisted us with a refinance of our home. He made the process quick and easy to understand.
Jim Barnhart
Your blood pressure shouldn't go up working with someone. First there was a bait and switch on closing costs as I was looking at companies to refinance. To his credit he fixed that and matched another company. He said he works all the time, but twice I had to go to his backup. Lastly, there was confusion on taxes (it's a newly constructed house). Dylan promised me they'd refund my escrow once...Your blood pressure shouldn't go up working with someone. First there was a bait and switch on closing costs as I was looking at companies to refinance. To his credit he fixed that and matched another company. He said he works all the time, but twice I had to go to his backup. Lastly, there was confusion on taxes (it's a newly constructed house). Dylan promised me they'd refund my escrow once I got my tax estimate. It was a lie. Rocket Mortgage will keep $7500 of my money for several months. As the primary face of the company he failed miserably.Read MoreRead Less
Dylan Spicher
Reply from Dylan Spicher:

Dear Jim,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you...Dear Jim,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out regarding the concerns mentioned. Please know I am also here to assist with any remaining question and will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Sherry Evans
Danielle was very knowledgeable and always available for questions. Her responses were spot on and received in a timely manner. She truly made this experience comfortable and easy. Thank you!
Marlene Wright Carpenter
Jenny is a jewel and did a great job taking me through the refinance process. It was my first time doing everything online and she was always available to answer my questions and give encouragement when needed. I would definitely recommend her to friends and family who are looking to refinance.
Marlene C.
Sandy Evans
Very professional and personable. Returned my emails in a timely manner with answers that I needed.
Rodrigo Talamantes
Came to the rescue, thought my bank was going to do right by me..i was wrong. Justin was able to take over got me a better intrest rate and i was able to close in 3 weeks. Very informative, answered all my questions and his response time is crazy good. Justin made the homebuying process a lot less stressful, awesome guy. Thank you
Dan LeBeau
Brian was VERY easy to work with and very responsive to our questions (even when the answers were obvious elsewhere had we looked closer). It was a seemless, honest, and very beneficial mortgage transaction for us. We are very happy with both Brian Lindow and Rocket Mortgage.
Debbie Taylor
Sam was knowledgeable and was able to answered all our questions. Was easy to work with.
This is the 3rd refi we have done through Rocket Mortgage, each time has gone well.
Kevin Knutson
Lunar was great! On time, had everything ready to go. Fast & easy and she’s got a great personality.