Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Alyssa Caves
In all of my home loan acquisition experiences, Mike was likely the easiest agent I've ever worked with. He made himself available after hours, including weekends to answer questions and was courteous and knowledgeable. My only complaint were the constant delays (which, in reading other reviews, seems to be a common occurrence). My loan got stuck in Title twice, due to what I can only assume was ...In all of my home loan acquisition experiences, Mike was likely the easiest agent I've ever worked with. He made himself available after hours, including weekends to answer questions and was courteous and knowledgeable. My only complaint were the constant delays (which, in reading other reviews, seems to be a common occurrence). My loan got stuck in Title twice, due to what I can only assume was miscommunication. Rocket was unable to place the mortgage in my trust, as originally planned, due to missing one piece of documentation - as soon as I learned of this, I chose to proceed without trust affiliation on the loan. Doesn't sound like this was communicated to title - after daily phone calls (for weeks!!) to Rocket Closing Team, the issue was resolved, and I received my preliminary Closing Docs which contained incorrect debt payoff information. I made Mike aware of this issue as soon as I saw this (and also Rocket said I was able to update once Final Closing Docs were available - not the case), and unfortunately the correction wasn't able to be made in time for my scheduled closing date, and was forced to postpone minutes before my appointment time (Thursday 5/7). I was thankfully able to reschedule to Monday the 11th immediately on the phone with Mike & the Closing Team....Come Monday, I checked the protal, and my loan was back in Title's hands, the notary didn't show up for signing (with no warning), and I didn't end up signing until 5/14. Start to finish, over a month long process. We are currently in the throws of a major addition on our home, and having my money tied up caused building setbacks and undue financial stress between my spouse and I. I honestly don't think Mike was responsible for much of the delay, and I was grateful that he was understanding and helped me push things to close, even if we had to jump through hoops. I would gladly work with Mike in the future.Read MoreRead Less
Ginnybug McDowney
Cameron did what I thought would not be possible right now, I now own my home and he made it affordable and a very smooth process. The whole team was wonderful.
Grant Lane
Logan was very helpful with the loan process. there were times he dropped the ball as far as following up with stuff but most of it was out of his hands, he was good to work with.
Logan Brown
Reply from Logan Brown:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through the process. I understand that you spoke with Client Relations regarding your concerns. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Candace Ochalik
Nick was kind and professional. The process was quick and EASY! He answered any questions I had in a timely manner. Would recommend him as well as using Rocket
Swellback
Michelle knew exactly what we needed to do to get my score to go up. I followed her advice and my score went up within days. Thank you very much Michelle. You are appreciated.
Tami Brown
Jacob was very polite and understanding with my needs. The whole process was quick and easy. Thank you so much.
Ralph Potts
You’re in the best hands with Gary. He is indeed “the go-to-guy” because of his forward-thinking.
Daniel Cafolla
Scott made this refinance as easy and simple as possible.. It was great dealing with him.!!!!
Ashley Hodnett
Tracy is as solid as a rock. He made both home buying and home selling a piece of cake. He was 3 steps ahead of the entire process and made my job easy. 12/10 would use again!
DM Graham
If I could give 10 stars I would! Tim was amazing to work with! He explained every step and made this such an easy process! If we ever move again I know who I'm calling.