Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Crystal Palmer
Almost zero communication. I had no idea what was going on with my loan status. When she did get talk to me she pretty much told me it wasnt going to happen anymore and she would start on closings the refinancing process. Later a client specialist called me and my loan was closed without any problems in less than a week.
Maranda Gerstenschlager
Reply from Maranda Gerstenschlager:

Dear Crystal,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted...Dear Crystal,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Loraine Robinson Knight
Kevin Bell was a great person to work with. He answered all my concerns and you can guarantee he will respond to yourohone messages in a timely manner. Typically, I am hesitant about leaving messages but with Kevin he will respond very quickly. I would definitely recommend him.
Laurie Ray
Nick was awesome, he kept us informed on everything that was going on and was very responsive to our questions. He made the entire process painless. I would highly recommend him as a loan officer to anyone looking to purchase or refinance a home.
Brandon Bush
Ryan was awesome
Always answered my question quickly and always kept me up to date on the process.
Deborah Moore
Jenna, you helped walk me through the process of the refinance. I would recommend Rocket Mortgage to anyone as long as they could work with people like yourself. Thank you.
Laura Mildenberger
Ken was extremely helpful and kind. It was a great experience from start to finish. Would highly recommend!
Yissel Vargas
Mariah is Highly professional, knowledgeable and responsive. Always looking out for our best interests. We are very happy with Choice Finance... We wouldn't hesitate to recommend her. We thank her for all the support through out the process.
Philippe Delannoy
Anthony has been very helpful in finding me the most appropriate Home Refinancing options possible.
He is a great professional I would strongly recommend to anybody.
Latricia Mack
JoJo was very knowledgeable about the lending process. He took time out to explain the terms and expectations for a smooth closing process. JoJo was patient as he reviewed all of the final refinancing figures with me. He asked questions to ensure that I understood the next steps. I could not have asked for a better handler of my loan. Thank you very much JoJo for being so personable, caring and ...JoJo was very knowledgeable about the lending process. He took time out to explain the terms and expectations for a smooth closing process. JoJo was patient as he reviewed all of the final refinancing figures with me. He asked questions to ensure that I understood the next steps. I could not have asked for a better handler of my loan. Thank you very much JoJo for being so personable, caring and knowledgeable.Read MoreRead Less
Linda Black
Very helpful, very nice, friendly. while being professional also. She let you know she was there for you, if you needed her. I liked her and I did feel like I could call her any time I had a question.