Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Tracy Pritchard
We were highly dissatisfied with Michael throughout our entire loan process. I actually had requested to have someone else take over our application. He was slow to answer questions, his answers were often incorrect or vague. When i emailed him directly asking questions he did not contact me, but instead called my husband. Even now, after the loan closed, we are finding discrepancies in what he ...We were highly dissatisfied with Michael throughout our entire loan process. I actually had requested to have someone else take over our application. He was slow to answer questions, his answers were often incorrect or vague. When i emailed him directly asking questions he did not contact me, but instead called my husband. Even now, after the loan closed, we are finding discrepancies in what he said vs. actual facts. I would not recommend at all.Read MoreRead Less
Michael Russaw
Reply from Michael Russaw:

Dear Tracy,

Thank you for taking the time to leave a review. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please ...Dear Tracy,

Thank you for taking the time to leave a review. I sincerely apologize if there was any opportunity where I could have made myself more available for you. It is my goal to set you up for success and create a seamless process. I regret that I did not earn 100% satisfaction in your eyes. I will keep your feedback in mind. I also personally thank you for your time and patience. Please know I am here for you in the future.

Thank you and have a great day!Read MoreRead Less

Mary Ann Pinto
Laura is a expert in her field . She us bith professional and friendly and keeps you informed in every detail in your mortgage process. She is always there to help and takes every phone call in such a pleasant
manner.
I would recommend her and rocket
mortgage to anyone whi needs a conventional mortgage , a bridge loan or any other loan you might need. A wonderful, helpful and knowledgeable person.
Shemerius Long-Brown
From the very beginning, I knew I had made the right choice by choosing Rocket Mortgage. Miranda was absolutely amazing! She stayed on top of our timeline every step of the way and made sure everything stayed on track for closing.

She answered every question we had, was always available when we needed her, and truly made us feel like we were her only clients. The compassion, patience, and ...From the very beginning, I knew I had made the right choice by choosing Rocket Mortgage. Miranda was absolutely amazing! She stayed on top of our timeline every step of the way and made sure everything stayed on track for closing.

She answered every question we had, was always available when we needed her, and truly made us feel like we were her only clients. The compassion, patience, and dedication she showed throughout the entire process went above and beyond.

I want to sincerely thank Miranda for everything she did and for the time and effort she dedicated to getting us to the closing table. Rocket Mortgage definitely has a gem in Miranda, and they are incredibly lucky to have her on their team!

I have already referred family and friends to Rocket Mortgage, and I will continue to do so. Thank you again, Miranda, for making such an important and stressful process feel so much easier. You were truly amazing!Read MoreRead Less
John Russell
Justin was professional and punctual, and was helpful every step of the mortgage process, and helped answer questions and solve problems even after our loan had been handed off to another department.
MaryEllen Metwalli
Ryan is exceptional; he is professional, competent, and invested in getting the job done right. He was willing to speak to our agent, the selling agent, and our investment banker to ensure the smooth flow of the transaction. He earned our deept respect for a job well done.
Angela Lewis
Kyle was fantastic to work with from the very beginning. He's responsive, professional, and supportive. It was a pleasant experience.
Ryan Prichard
Working with Christina on our refinance was an absolute pleasure! From start to finish, she was incredibly helpful, professional, and knowledgeable. She guided us through every step of the process with ease, clearly answered all of our questions, and made sure we felt completely comfortable and informed along the way.
Jeraldo Aponte
Dan was professional, quick and easy!! Thank you!
Charles Bovey
Our go to banker, whether it is a re-fi or a new purchase. Angela takes the time to go the extra mile!! Always professional, keeps things in the proper perspective and gets things done - Quickly!! Have a question - she will get you an answer. We will absolutely be doing more work with her in the future.
tomas rivera soto
Stephanie did a great job helping us complete the closing process at a very quick pace. Thanks to the great tools developed by Rocket, we continue to be impressed with how the bar has been set so high that it's difficult for others to compare. Stephanie is certainly part of that success story representing the enterprise very well. Keep up the great work!