Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Summer marie
Larson was that phone call that you didn't know you needed until it was over. Form the very beginning of our journey together he was always honest and straightforward. Anytime I had a question he quickly replied. We used him for refinancing our second mortgage and it was the best decision I ever made. I would highly recommend Larson.
Marilyn Golden
Enjoyed working with Shaun. He was very helpful. Shaun answer all my questions and talked me through the process of signing the first documents. Anyone would be lucky to work with Shaun. Thank you
Eric Rosteck
Alex at Rocket Mortgage was outstanding to work with throughout our home-buying process. From start to finish, Alex was professional, knowledgeable, responsive, and genuinely invested in making sure everything went smoothly. Buying a home can be stressful, but Alex consistently made the process feel organized, clear, and manageable.
Alex took the time to thoroughly explain each step, answered every...Alex at Rocket Mortgage was outstanding to work with throughout our home-buying process. From start to finish, Alex was professional, knowledgeable, responsive, and genuinely invested in making sure everything went smoothly. Buying a home can be stressful, but Alex consistently made the process feel organized, clear, and manageable.
Alex took the time to thoroughly explain each step, answered every question promptly, and ensured we always understood our options. Communication was excellent—whether it was late nights, weekends, or time-sensitive moments, Alex was always available and proactive. We never felt left in the dark.
What really stood out was Alex’s attention to detail and commitment to getting things done right. Deadlines were met, paperwork was handled efficiently, and we felt confident knowing we had someone experienced and dependable guiding us through such an important financial decision.
I would highly recommend Alex to anyone looking for a lender—especially first-time homebuyers or anyone who values transparency, professionalism, and top-tier service. We couldn’t be happier with our experience and are incredibly grateful for Alex’s support in helping us secure our home.Read MoreRead Less
Eric Weber
Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the...Rob got a 5 rating, but the Rocket Leadership, Director/VP/CEO level, gets 3 stars due to their draconian, boilerplate qualification system, their excessively financially conservative outlook and their lack of empowerment to the professionals in their organization (who actually do the work) to make informed/rational approval decisions based on actual financial risk to Rocket Mortgage. Rob and the other team members did great, but because of the aforementioned, he and the team had their hands tied which resulted in many delays, a request for an unnecessary and undoable change in our homeowners insurance policy and requests for added financial support. The Rocket top leadership are responsible for these inefficiencies and for the worst lender approval experience we have had in over 40 years of successfully owning many properties. What confused us is how much risk to Rocket is there when the collateral includes a Michigan home free and clear, a Florida home with gobs of equity, a reasonable investment porfolio, reasonable liquid money buffer in the bank, additional collateral and top end credit scores. I hope the Rocket leadership uses this input to improve their internal approval systems to truely become a world-class lender and to ensure a world-class experience for their customers. Great job, Rob and Team!Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Eric,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jim Forsyth
Ben was extremely helpful and professional while we went through the application process with good communication.
N Gracin
Raheem was terrific to work with, made applying easy, he was very helpful, kind and patient, working with Raheem was seamless.
Edward Paulino
Daryn is a super star! He is very professional, proactive and knowledgeable. He also was available and prompt to answer my questions. It was a pleasure working with him.
Luis Bravo
Ethan was very helpful and was always available every step of the way! His patience, kind personality, and diligence made the process go smoothly. Thanks Ethan for all your help!
Ancia
Outstanding experience with Rocket Mortgage!
My loan officer was professional, responsive, and made the entire process smooth and stress-free from start to finish. Every question was answered clearly, timelines were met, and I always felt supported and informed. If you want a lender who truly cares and delivers, I highly recommend Rocket Mortgage and Brian!!
Kevin Ezell
I’ve completed two loans with Kyle in the last few years. There is no one better. He makes it simple and walks every step with you to make certain the process is done with excellence