Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jon Peters
Initially was responsive then disappeared completely
Mauricio Flores
Reply from Mauricio Flores:

Dear Jon,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Jon,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Katrina Schneider
Rocket is a national name, but Odin made it personal. He reached out and met with me face-to-face on July 27, with no client in the picture, just to build a relationship. Because we had already laid that groundwork, when I had clients ready to buy, we moved fast together and closed on September 25. He’s prepared, communicates clearly, and keeps our joint clients’ interests first. I recommend Odin ...Rocket is a national name, but Odin made it personal. He reached out and met with me face-to-face on July 27, with no client in the picture, just to build a relationship. Because we had already laid that groundwork, when I had clients ready to buy, we moved fast together and closed on September 25. He’s prepared, communicates clearly, and keeps our joint clients’ interests first. I recommend Odin without hesitation and look forward to continuing our partnership and taking care of our next clients together.
Katrina Schneider, REALTOR®
Coldwell Banker RealtyRead MoreRead Less
Monica Lamboy
Matthew was amazing!! He was so knowledgeable but also patient which I needed because I have post concussion syndrome which causes cognitive issues! Some things he had to explain more than once and never rushed me,,he was helpful & kind! My husband & I were highly satisfied!!
Akinola Soyinka
**Rating: 1 star**

My experience working with Connor on my refinance was very disappointing. The terms he explained to me throughout the process were not the terms I received at closing. When I raised concerns afterward, he did not take ownership or follow through, and he stopped responding. I cannot recommend him.
Connor Hennessey
Reply from Connor Hennessey:

Thank you for sharing your concerns. I understand how frustrating unexpected loan changes can be. I appreciate your feedback and will use it as an opportunity to improve the service I provide to my clients.

Edward Pence
kelly was super at helping get thing done. I go back to her again
Danielle McKenna
Megan is incredible! Would absolutely work with her again.
Rick N Pat Via
My wife and I were so impressed with Tara's professionalism and her patience with us and our situation. She was always available to answer questions and anticipated many hurdles before we did and addressed them. Tara is the most pleasant professional that we've ever worked with. We'd give more stars if it were possible.
Joseph Muckle Jr.
We had the pleasure of working with Rafael to purchase the place we can call our own, Rafael was on top of his game through out the entire from the first phone call. He was very knowledgeable and responsive and respectful to all of our questions and needs. Thank you Rafael and the entire staff at rocket for a smooth transaction..
Brian Perez
Lorans was extremely helpful & knowledgeable throughout the process. He is great to work with & easily accessible. Great overall person to work with.
Ileana Lopez
I truly appreciate Allen for taking the time to guide us through the home loan process from beginning to end. He was always prompt, accessible, and willing to answer our questions and address any concerns along the way. His professionalism, extensive knowledge, and attention to detail made the entire process much smoother and gave us confidence every step of the way. We are grateful for his ...I truly appreciate Allen for taking the time to guide us through the home loan process from beginning to end. He was always prompt, accessible, and willing to answer our questions and address any concerns along the way. His professionalism, extensive knowledge, and attention to detail made the entire process much smoother and gave us confidence every step of the way. We are grateful for his dedication and support. I highly recommend Allen to anyone looking for a knowledgeable, reliable, and professional home loan expert.Read MoreRead Less