Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Nate Gregory
Quick easy process thanks
Dalena Baker
nitially, the loan expert was helpful, informative, and responsive, which gave me confidence moving forward. Unfortunately, once the loan process was underway, communication became inconsistent. Responses frequently took days, questions were not fully addressed, and turnaround time stretched to several hours even toward closing. After the loan closed, there was no follow‑up at all. The early ...nitially, the loan expert was helpful, informative, and responsive, which gave me confidence moving forward. Unfortunately, once the loan process was underway, communication became inconsistent. Responses frequently took days, questions were not fully addressed, and turnaround time stretched to several hours even toward closing. After the loan closed, there was no follow‑up at all. The early experience was positive, but the lack of communication during the critical stages made the process frustrating.Read MoreRead Less
Collan Jasien
Reply from Collan Jasien:

Dear Dalena,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to ...Dear Dalena,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jack Grogan
Tyson was very professional, friendly, and helpful through the closing process.
Leta Vega
Joe was great to work with! He was always available, professional, and knowledgeable. I would highly recommend Joe for your next home purchase.
Bujaj Gjergj
I had an excellent experience refinancing my home with Bianka Mitaj. From start to finish, she was professional, knowledgeable, responsive, and truly cared about helping me get the best possible outcome. She explained every step clearly, answered all my questions quickly, and made the entire refinance process smooth and stress-free.

Bianka worked hard to secure me a great rate and made sure ...I had an excellent experience refinancing my home with Bianka Mitaj. From start to finish, she was professional, knowledgeable, responsive, and truly cared about helping me get the best possible outcome. She explained every step clearly, answered all my questions quickly, and made the entire refinance process smooth and stress-free.

Bianka worked hard to secure me a great rate and made sure everything was handled efficiently and on time. Her communication and dedication were outstanding, and I always felt confident that I was in good hands.

I highly recommend Bianka Mitaj to anyone looking to refinance or purchase a home. Thank you again for your amazing service and support!Read MoreRead Less
Max Tafoya
Shelly was great to work with and made the process super easy for our family. Thank you for getting us taken care of so quickly.
Min Goodspeed
Kyle was professional, friendly and knowledgeable. He was easy and great to work with, thank you Kyle!
Kaitlyn Schmidt
Very attentive, quick with his responses. Made the loan process easy for us!!
David Waldrup
Always professional and thoughtful with rapid responses to requests and needs. Highly recommended!
Michael Barron
John was outstanding! He listened to every need we had as homeowners and met every single one. Whenever I had an issue or a question he responded immediately. I will recommend him to anyone who needs a new home loan.