Nathan was very pleasant and helpful. Very knowledgeable and answered all of my questions and concerns. I was previously unaware about the IRRL option to my VA loan. Nathan quickly explained all about it and told me that I qualify for it. The loan application and paperwork process was great. I would definitely recommend Nathan to anyone looking at refinancing their home. This guy's a Rock Star!
Chad Cross
Chad Cross
551
Brian was attentive, helpful, and knowledgeable. Our refi process was simple and Brian helped us every step along the way. His customer-service mindset is refreshing and worthy of a recommendation to my family and friends!
Tom Oxford
Tom Oxford
551
My wife and I were very pleased with the experience. Jim had answers when we had questions and the overall process moved along well. We were always pleased with attitude and attentiveness. Regarding the process, we must say that we were pleased to be automatically informed of status and naturally, the e-sign function is a boon for home purchasers and others.
David Morris
David Morris
551
Pat was professional and very helpful
Christian Spiak
Christian Spiak
551
Wonderful to deal with. Made the process easy to understand. Great service with prompt responses to questions. Would work with Christine again.
Kristi Parker
Kristi Parker
551
Joe was wonderful to deal with. I needed help submitting some info one night & it was after 7:00. I figured Joe would get back to me the next day but he replied immediately & helped me! Great experience!!!
Maria T Sabja
Maria T Sabja
551
Pedro olivares y Jorge Chavez desde la primera conversation fue una persona con mucha experience y cordial trate con otras person por años y todos primero pensando como sacar dinero para su veneficio Que la responsabilidad de su negocio y pedro piensa primero en el client y con su experience llevaron el refinancing con mucha facility y por eso les estoy agradecido.y les puse de Rate 10 stars ...Pedro olivares y Jorge Chavez desde la primera conversation fue una persona con mucha experience y cordial trate con otras person por años y todos primero pensando como sacar dinero para su veneficio Que la responsabilidad de su negocio y pedro piensa primero en el client y con su experience llevaron el refinancing con mucha facility y por eso les estoy agradecido.y les puse de Rate 10 stars thanks por su coperacionRead MoreRead Less
Carol Stokes
Carol Stokes
551
Marlon was very clear and informative all the way through my refi, answering every question, and made sure I stayed on track with requirements as I very busy as Healthcare worker. Everything I was confused about something I was able to call him and he always had the answer or got it for me.
Lois Carswell-Hands
Lois Carswell-Hands
551
Rocket Mortgage is very fortunate to have Dan Rice represent their company. Dan was patient, knowledgeable and NEVER made me feel inferior even though my questions may have been trite and repetative. He is a man to be trusted 100%.
Eric Stones
Eric Stones
551
Caroline was so awesome to work with on this loan. I believe that I have done at least four Rocket Mortgage in the last 13 years and Caroline was by far the most attentive and responsive agent I have ever worked with. What a talent, and what a great representative for your organization. She was outstanding! Eric Stones
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