Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Donna Kennedy
Marcello was wonderful to work with. Everything went very smoothly and he and his office kept in touch along the way to let me know where we were in the process. It was a pleasure to work with Rocket Mortgage!
Glen Burmark
Gary was fine explaining the loan process. But several times I had to point out inconsistent information, like which loans to be paid off and the fact that I did not want excess funds. The goal of our loan was bill consolidation, however, Rocket's process of sending out paper checks for each of the 5 lenders is time consuming, confusing and simply old-fashioned! The checks arrived with no signing ...Gary was fine explaining the loan process. But several times I had to point out inconsistent information, like which loans to be paid off and the fact that I did not want excess funds. The goal of our loan was bill consolidation, however, Rocket's process of sending out paper checks for each of the 5 lenders is time consuming, confusing and simply old-fashioned! The checks arrived with no signing necessary at our front door while we were out of town. Next, we had to verify where of many addresses to send the payoff checks. Rocket just says to use the address on the statements, but this is not always true. Also, the amounts are now incorrect from the current payoff. I had to create a separate cover letter for each of the five separate lenders requesting what to do with the refund amounts, still not knowing exactly how they will process it or when. We had to send the checks regardless of if we could just go into a local office and after it arrives in the mail can take 7-10 business days to process, not counting the refund amount.
We know that to meet qualifications that Rocket Mortgage needs to verify that the accounts are paid, but with today's technology there has to be a better way to pay them instantly, just like we do online. Either Rocket Mortgage could electronically pay them, or the amount could be deposited into our bank account, and we could pay them in minutes, not weeks! We could have easily paid them and sent verification of the accounts being paid to Rocket Mortgage.
Gary and the team were satisfactory with the loan process, but for this reason we do not recommend Rocket Mortgage for a bill consolidation loan. Rocket Mortgage was very insistent when it came to accurate and timely responses but really failed when it came to our goal of quickly paying off the loan amounts and consolidating without incurring any more interest charges, past due amounts and caused way too much work and worry on our part figuring out how to forward these unnecessary paper checks.Read MoreRead Less
Alyssa Allred
Danny is the best! He really knows what he is doing. Best man to have by your side in the process! He was always there to answer any questions as well! Highly recommend Danny!
Jennifer Sherman Thompson
Fantastic experience. Bob is very responsive and informative and made the process easy. The only frustration we had was we felt that we were dealing more with a car salesman’s than a mortgage rep. That tactic almost made us not move forward in the end. Otherwise it was a good experience.
sam siamandouras
Christian was great to work with and was able to close our loan in 4 weeks. The whole process went very smoothly and Christian was always there to answer any questions I had, no matter what day or time I called. I would definitely recommend him to friends and family.
Starla Siamandouras
It's been awesome working with Christian. He's helpful, he's knowledgeable, and he understands our concerns. He follows up and he follows our process right out to the finish line. I would recommend him to anyone
ANGELA SEARS-TOLBERT
Andrew was so helpful and informative with our loan! Many thanks again, Andrew!
My Space
Great! Beginning to End.
rori coryatt
James was great and made the process so simple and easy! Awesome experience and would highly recommend.
Flores De Sagastume
Alex was very professional,I would definitely recommend him.