Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Bryan Ahn
Extremely helpful in the initial phases. The entire team were very professional and personable throughout the entire process. Following up and prompting when needed. Very pleasant experience overall.
Brian Levasseur
Habib was great not only did he reach out when rates dropped and worked through everything I brought up. He is very friendly and warm to work with.
Dennisse Cepeda
Very professional, courteous, helpful and informational and worked promptly assisting with our limited time to make an offer on a house
R Crepps
We had the best experience with Dhevin, and we will be referring all of our friends to him.
Cassandra Jones
Ryan was the best ever. He was there every step of the process for my loan regarding my mortgage. Every time I needed information, he reached out to me and let me know what I needed. He was very supportive, helpful and knowledgeable. I felt comfortable asking all the questions that I needed. The process of the refinancing of the loan was quick. I was able to sign everything on line and no ...Ryan was the best ever. He was there every step of the process for my loan regarding my mortgage. Every time I needed information, he reached out to me and let me know what I needed. He was very supportive, helpful and knowledgeable. I felt comfortable asking all the questions that I needed. The process of the refinancing of the loan was quick. I was able to sign everything on line and no paperwork. Ryan did an awesome job. Thanks Ryan for all you did. 🤗Read MoreRead Less
Crystal Escamilla
I was left hanging without timely updates or follow-ups and had to reach out repeatedly for information
Jenna Hust
Reply from Jenna Hust:

Thank you for your feedback and for allowing me the opportunity to assist with your lending needs. I apologize for any frustration caused by the lack of updates. As an online lender, our primary method of communication and follow-up is through the online portal rather than phone calls. I’ll be sure to communicate this process clearly to my future clients so expectations are set from the beginning....Thank you for your feedback and for allowing me the opportunity to assist with your lending needs. I apologize for any frustration caused by the lack of updates. As an online lender, our primary method of communication and follow-up is through the online portal rather than phone calls. I’ll be sure to communicate this process clearly to my future clients so expectations are set from the beginning. Thank you again for trusting me to assist you with your financing needs.Read MoreRead Less

Deborah Martz
Nick was so professional. Must be great having someone on your staff with such excellent customer care skills.
KEELAN Tompihe
William was incredibly responsive, professional and kind! He was also just available. I called him one day expecting to just get his voicemail or some automated system that would try to help me and end up failing and wasting my time, and he picked up the phone and answered my questions right then. He truly made the first time homebuying process for my husband and I MUCH simpler and seamless than I...William was incredibly responsive, professional and kind! He was also just available. I called him one day expecting to just get his voicemail or some automated system that would try to help me and end up failing and wasting my time, and he picked up the phone and answered my questions right then. He truly made the first time homebuying process for my husband and I MUCH simpler and seamless than I imagined it would be. Grateful for such excellent service in a day and age where you truly can’t take that for granted. Highly recommend him and Rocket Mortgage for your home loan!Read MoreRead Less
Marlene Spence
Anna did a great job getting the appropriate forms signed and processed. It was a tedious process on our side but it all came together nicely.
Carl Van Leeuwen
Colin walked us through the process and a few sidetracks, we got there with time to spare.