Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

James Temple
During the selling process with my wife and I, Bill was asked if we could get some sort of discount or fee waived. Bill stated that if we went through the mortgage process immediately, paid the starting 500.00 fee and got the ball rolling that day, we would see a 900.00 credit for one of the processing fees. We started the process that day, and multiple times during the approval I made comments ...During the selling process with my wife and I, Bill was asked if we could get some sort of discount or fee waived. Bill stated that if we went through the mortgage process immediately, paid the starting 500.00 fee and got the ball rolling that day, we would see a 900.00 credit for one of the processing fees. We started the process that day, and multiple times during the approval I made comments about this in the “messages” tab of our loan page. It was never addressed and what was promised never was realized. Do what you say. I feel the process overall was great, but he dangled a carrot, and turned out to be misleading and not a person of his word or just forgetful. With as much automation and what appears to be transparency with the process, my conclusion is this was ignored, purposely over looked because of greed. Lets see if the review even gets posted.Read MoreRead Less
Bill Malis
Reply from Bill Malis:

Dear James,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that our Client Relations team left a message ...Dear James,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that our Client Relations team left a message regarding your concerns. We are dedicated into looking into your situation to see exactly what happened with your application. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Keith Burt
Nick really went to bat for me by securing eligibility for me for the American Express $2500 statement credit promotion.
Deb Watkins
The whole process for our rifi from start to finish was seamless with AJ. Even with last minute changes. Aj was quick to get questions and concerns answered any time of day and very personable.
Lauro Alvarado
Very informative, friendly , and knows her job very well
Danielle Regan
Bill was so helpful throughout our whole process of buying my moms house, at such a trying time for us, he made it much easi
Joel Bilbo
Very knowledgeable and friendly!
Joe Wurzer
Pleasure to work with Mikayla, she is attentive, responsive and was available.
Maverick Reed
Damon made the process very smooth and was a pleasure to work with.
Bill Brock
Jeff is friendly and very knowledgeable all while making you feel comfortable
Rick Knight
Garrett was great to deal with. Gave us all the time we needed and answered all our questions