Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Mitchell Klein
Danielle is a superstar! I truly hope that Rocket Mortgage values her!. I could not ask for a more helpful representative. She is attentive, compassionate but above all quickly returns phone calls! Rare in this day and age.
Tom Miller
Victoria is great and is very knowledgeable about the mortgage process. We have no issues with ours. We would highly recommend Victoria to others.
Mike Thompson
Keith and his team did an amazing job working with us on our first home purchase. He made things clear for us and kept us on the ball of what needed to be done. Highly recommended!!!
Teresa Schwarz
Great service, prompt and helpful throughout the process!
Art Szczepaniec
Fantastic agent!!! Got things done quickly and clearly! Made things happen others couldn’t ! Very satisfied!
Harry Oneale
Chris was great to work with and he answered all my questions he is a great employer for Rocket Mortgage company to have Harry ONeale
Kelly Olson
Ray was excellent! He was professional & also kind. He had all the information & more that I wanted and gave several scenarios on my options as well. He was very responsive when I had follow up questions as well. He's the agent that I wish I had with every interaction (with every other company).
Karen Sykes-Darby
Cooper helped to make this process move along without any hiccups.
Paul Bennett
honest, competent loan expert. Will do business with him again
Everything went fine until just before the closing date. I am a co-signer for my Daughter's loan. Just days before closing, Cassandra sent a text message to my Daughter and DID NOT copy me on the text. On the text message, she told my Daughter that she had to pay off a car loan and a VISA amount that belonged to me. When I spoke with her that day, she did not tell me about the text to my ...Everything went fine until just before the closing date. I am a co-signer for my Daughter's loan. Just days before closing, Cassandra sent a text message to my Daughter and DID NOT copy me on the text. On the text message, she told my Daughter that she had to pay off a car loan and a VISA amount that belonged to me. When I spoke with her that day, she did not tell me about the text to my Daughter. I found out about it from my Daughter. With proper advance notice, I would have paid off these two items and not involved my Daughter. I feel it was very unprofessional for Cassandra to tell my Daughter to pay off my two items WITHOUT telling me so I could pay them off!Read MoreRead Less
Cassandra Golden
Reply from Cassandra Golden:

Dear Charles,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for ...Dear Charles,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less