Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Mike Sutton
My Rocket Journey began with Kristen and it was an excellent start that extended into a fantastic journey start to finish. Kristen responded to my request for assistance with converting my Construction Loan into a permanent loan and did so quickly and expertly. Not the cookie cutter Mortgage transaction but Rocket through the entire journey made it seamless. I have taken out 8 other Mortgages in ...My Rocket Journey began with Kristen and it was an excellent start that extended into a fantastic journey start to finish. Kristen responded to my request for assistance with converting my Construction Loan into a permanent loan and did so quickly and expertly. Not the cookie cutter Mortgage transaction but Rocket through the entire journey made it seamless. I have taken out 8 other Mortgages in my lifetime including liaison duty when my wife and I moved our moms near us some years back. None of those journeys compared to this our 9th and intended last. Rocket Mortgage stands out as Best in Class. They were my best rate, their process is extremely well plotted, their staff very well trained: and most importantly, well suited for World Class Service and execution of protocol. If I am seem overly effusive, no apologies. Kristen, Peter, and Kendal were all fantastically attentive. Kendal was particularly special in her push at the finish line when issues with the build delayed closing. I am very grateful to all.Read MoreRead Less
Angie Redpath
Shawtann made this process so easy. Kept me up informed all on aspects of the process and communication was always open. EXCELLENT JOB!
Nate Jarvis
Great job Jake! You got me my loan and made the process easy. Thank you.
NAYELI GUIA
I recently applied for a loan to buy my home, and I couldn’t be more grateful for the support I received. I was nervous and unfamiliar with the process, but Francisco guided me every step of the way. He took the time to explain everything clearly, which really helped ease my stress and gave me confidence throughout the entire experience. Highly recommend his service!
Jeff Jochum
Robert was truly awesome in helping me through th maze of mortgage and loan stuff. He answered every call, responded uickly to every question, and was proactive in making sure I had everything I needed, throughout the process. Best ever.
Cynthia Upchurch
Maya stayed available for my questions throughout the process even when my loan had proceeded towards closing. Very appreciative of her helping calm my anxiety. Responsiveness is everything when conducting business. She gets an A+
Tom Schoneman
100% communication
100% advocacy
100% of the details handled
100% follow through
Agustin Garcia
Thank you Roberto for taking the time to guide me to this process. Your support and knowledge were very helpful and appreciated! 🙏🏾
Wendy Flohr
Thorough, and he answered all questions right away. Always returned responses. I would definitely recommend him. Great personality and a pleasure to work with.
Lu Vaughn
Andrew was very attentive and punctual. We had to communicate with other members of the Rocket Mortgage team and were not impressed by them. Andrew was very attentive and punctual. However, our experience with other members of the Rocket Mortgage team was not impressive. I spoke to three different people, all of whom asked for the same information—name, address, phone number, etc.—to input into ...Andrew was very attentive and punctual. We had to communicate with other members of the Rocket Mortgage team and were not impressed by them. Andrew was very attentive and punctual. However, our experience with other members of the Rocket Mortgage team was not impressive. I spoke to three different people, all of whom asked for the same information—name, address, phone number, etc.—to input into our profile. Each time, they failed to enter that information. Whenever we called, we had to provide the same details again, which became extremely frustrating. It was unclear why they asked for this information if they weren’t going to input it. After struggling with those team members, we decided to contact Andrew directly, as he was the only one who consistently followed through and entered the information correctly. He was exceptional and truly transformed our experience. I greatly appreciated his assistance and consistent availability.Read MoreRead Less