Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Beverly Odoms
Initially Clay was very prompt, patient and sincer about my refinance. After all paper work completed, I didn,t hear from Clay on any further information until I made the call to his office. I spoke with another agent who told me additional information that I needed plus never received certain documents I aready turned in. After other agents got back with Clay, I finally resolved problems and now ...Initially Clay was very prompt, patient and sincer about my refinance. After all paper work completed, I didn,t hear from Clay on any further information until I made the call to his office. I spoke with another agent who told me additional information that I needed plus never received certain documents I aready turned in. After other agents got back with Clay, I finally resolved problems and now waiting on my first Mortgage bill due Feruary 1st. I rate 3 of 5 (Satisfactory)Read MoreRead Less
Clay Richeson
Reply from Clay Richeson:

Hi Beverly,

Thank you so much for your feedback, I strive to improve the experience I provide to each and every one of our clients. I apologize if I could have communicated with you more during the process, I’m always happy to help. Even now that your loan is closed, I’m always just a phone call away. Your loan was enrolled in the automatic online experience. That means after your loan was ...Hi Beverly,

Thank you so much for your feedback, I strive to improve the experience I provide to each and every one of our clients. I apologize if I could have communicated with you more during the process, I’m always happy to help. Even now that your loan is closed, I’m always just a phone call away. Your loan was enrolled in the automatic online experience. That means after your loan was approved with our Underwriting team, our Client Care Specialists assist you through the Underwriting process. I’m your expert when it comes to numbers but please know that if you need me for anything, I’m happy to look into your situation. Our Client Relations team confirmed you spoke with us regarding this, we will be sure to review your application for a better experience next time with us.

I sincerely appreciate your feedback, Thanks again for your time.Read MoreRead Less

Ryan Dickison
He helped me with my new mortgage and was always honest and helpful.
Amy Gardner
Friendly. Knowledgeable. Took as much time as I needed to fully understand everything that we were doing. I felt completely comfortable at the end of it all, mostly due to Kyle’s professionalism and helpful attitude.
Mary Hair
Good experience great communication
Nigel Chrysostom
Jennifer did a great job for us. She was always very responsive to my and my wife's needs. Calls were returned timely and she was very clear to communicate her availability, often speaking with us during off hours via he cell phone or on the weekend. There was an issue with the final calculation of the funds needed at the closing table. Though not her specific area, she did additional work to ...Jennifer did a great job for us. She was always very responsive to my and my wife's needs. Calls were returned timely and she was very clear to communicate her availability, often speaking with us during off hours via he cell phone or on the weekend. There was an issue with the final calculation of the funds needed at the closing table. Though not her specific area, she did additional work to ensure everything was in place for us.Read MoreRead Less
Thomas Heisler
Excellent customer service and Brian made the entire process easy and seamless.
Dennis Martin
Thorough. Tenacious but polite. Knowledgeable and clear. Timely and appropriate follow-up. Of these glowing attributes, all of which Jenna displays, I value most "clarity". it is probably the most difficult to achieve. No smoke, no mirrors..
Beto Peñaranda
He was very helpful and help me 100 % of all my mortgage needs.
Violeta Bachini
Mark is very professional, knowledgeable, truthful and accommodating. answers all my loan concerns in the level of my understanding. i highly recommend him to anybody who need similar help.
Pat Gorin Owen-Sorensen
Jake was very easy to work with. He explained everything so the experience was a breeze. He & his team we’re very helpful with any questions we had.