Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Kari Chipman
Lawrence helped me figure out why my credit got dinged by 40 points within 20 days and gave me a path forward to fix it. Apparently I was an authorized user on a card I was not aware of so Lawrence advised me to call Trans Union and explain to them that it was not my card and they immediately took the card off my credit report. (as Lawrence advised me they would do). He followed up with me shortly...Lawrence helped me figure out why my credit got dinged by 40 points within 20 days and gave me a path forward to fix it. Apparently I was an authorized user on a card I was not aware of so Lawrence advised me to call Trans Union and explain to them that it was not my card and they immediately took the card off my credit report. (as Lawrence advised me they would do). He followed up with me shortly after I spoke with Trans Union and told me that my credit score had gone back up and this all transpired within 48 hours! Lawrence was so helpful, he was friendly, very knowledgeable and had awesome follow-through! He is a great asset to Rocket Mortgage!!!Read MoreRead Less
CJ Hughes
Skylar has helped us on 2 refinances and 2 purchases over the past 5 years as part of Rocket Mortgage's partnership with Schwab, including a tricky purchase closing just after the holidays. He operates very efficiently and understands our lending needs, and I've recommended him on multiple occasions to friends and colleagues. Skylar is always my first call for any mortgage-related needs.
JERRY BRADY
Eric & his team did a great job. Very good communication and their website closing process was fantastic. I'd recommend their team every time. Thank you all for your work.
Morgan Stanger
Great to work with, consistent in his follow up and communicated on a regular basis to make sure I stayed in the loops of everything going on. Also patient with the future homeowner as they navigate the things they are going through. Would recommend him to anyone going through a move and purchasing a home.
Dustin Lana
Ryan was incredible to work with! My wife and I just purchased our first home with the help of Ryan and his team. He was very helpful navigating this new experience for us. Always responsive and available to answer any questions. A true expert and trustworthy professional. Highly recommend Ryan and his team and will be working with him for any of our future purchases.
Benny Allen
Was very professional and very knowledgeable. He listened to my concerns and answered all questions, really liked dealing with him. Thanks
Kola Loje
J Rivera is excellent, proficient and courteous. Very easy to work with, and he will get back to you immediately even in his private time. He handle his assignment with utmost professionalism. He deserved 5+ star.

K Loje
Levi Melnick
Ryan turned a routine refinance into a stressful ordeal that lasted months. If he had made a minimal effort to communicate clearly and answer the phone, all of this could have been avoided.
(1) He assured me that the loan product would be "no-cost" and then moved forward with a loan that had closing costs, which kept increasing. When I asked him about it, he refused to give me a straight answer, ...Ryan turned a routine refinance into a stressful ordeal that lasted months. If he had made a minimal effort to communicate clearly and answer the phone, all of this could have been avoided.
(1) He assured me that the loan product would be "no-cost" and then moved forward with a loan that had closing costs, which kept increasing. When I asked him about it, he refused to give me a straight answer, saying "there will be a lot of loan estimates" before the end or just saying vague things. At the very end, we were asked to pay closing costs and they had to restructure the loan at the last second to get rid of them, increasing our rate after it was locked.
(2) No one on his team bothered to reach out to our condo management company until the Monday before Thanksgiving, just days before we were scheduled to close. This is despite the fact that I warned him multiple times our condo company is very slow and offered to help get in touch with them. Even after they blew the first deadline at the end of November (costing us $1000 in interest we could have avoided), Ryan's team didn't consistently follow-through with the condo company, preferring to just wait and see what happened with them and ignore our offers to help. We nearly blew through the deadline at the end of December as well and would have if we didn't keep contacting them over and over.
(3) Ryan stopped answering the phone a couple weeks in. My wife and I probably called six or seven times over the last six weeks of the process without reaching him. I'm not sure if he was screening our calls or just generally negligent.

It would have required a minimal amount of effort from Ryan and his team to communicate clearly and push the process along, but they put in the absolute minimum necessary and turned it into an unpleasant experience for everyone.Read MoreRead Less
Ryan Masserang
Reply from Ryan Masserang:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

John Williams
Sean was awesome. Thank You very much.
John McMillan
Marlon made the process of my financial decisions with Rocket Mortgage convenient and relieving. His work acumen remained professional but genuine and friendly through the entire ordeal. I would recommend his services to anyone exploring their options for buying a home or refinancing.