Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jared Johnson
Sam was great keep in touch with us the whole time and made sure everything went smooth
Max N Linda Youngblood
It was a pleasure to work with JD. He was very responsive and did exactly what he said he would do, when he said it would be done! A refreshing characteristic today! I will give his contact information to anyone looking to refinance or get a mortgage.
Stephanie Blanco Gress
Eli was helpful, flexible and thorough. He genuinely seemed to have our best interests in mind. I'd use him again and recommend him.
Rhonda Moreno
Jonathan was super friendly and easy to work with. He made my application process so smooth. I recommend him to anyone looking to get a mortgage.
Charlotte Murdock
Jacquie was professional, timely and very knowledgeable. She answered all concerns I had. I highly recommend Jacquie for anyone going through the loan process! After she passed over her part in this process, things went from five star to one. I got a runaround for three weeks trying to get my disbursement. I was told repeatedly that I would receive it tomorrow but never did. I had to move up to ...Jacquie was professional, timely and very knowledgeable. She answered all concerns I had. I highly recommend Jacquie for anyone going through the loan process! After she passed over her part in this process, things went from five star to one. I got a runaround for three weeks trying to get my disbursement. I was told repeatedly that I would receive it tomorrow but never did. I had to move up to supervisor level to voice my concerns. I got nowhere with that. I was transferred to Customer relations, David took over from there.He was very professional and did stay in touch w me until the issue was revolved and follow up afterwards. I was highly disappointed in the final process of my account. There was no initial communication about the delay in the disbursement, so I was left in the dark until I reached out to you. I would definitely work on that.Read MoreRead Less
Jacquie Sedlacek
Reply from Jacquie Sedlacek:

Dear Charlotte,

Thank you for your review. At Rocket Mortgage, we take great pride in delivering high quality service from start to finish. While I am happy to know you were satisfied with our interaction, I do apologize if you had experienced any difficulties along the way. Our Client Relations team is certainly here for our clients if anything unexpected takes place. I am glad that you were ...Dear Charlotte,

Thank you for your review. At Rocket Mortgage, we take great pride in delivering high quality service from start to finish. While I am happy to know you were satisfied with our interaction, I do apologize if you had experienced any difficulties along the way. Our Client Relations team is certainly here for our clients if anything unexpected takes place. I am glad that you were able to work through the issues mentioned with our team. We sincerely thank you for your time and patience. Please know I am always here for you in the future!Read MoreRead Less

Bobby Sylvester
The process was smooth and quick. I am very happy with Tom's thourough explaination of the loan and for helping me understand the processes involved with closing. I am very happy and will recommend Rocket Mortgage to anyone pondering a refi on their home.
Jeremy Mills
Thomas was a consummate professional who handled my needs quickly and thoroughly. I can not recommend him highly enough. Incredibly glad to have partnered with Thomas.
Hk Bui
Very professional and clarified every questions I had during the loan process. Thank you!
Amir Elsharrak
I can not say enough about the way my lone got handle , every one at your co was more then helpful I loved how every one try to help you with any thing needs to be done and they did a lot doing things for me and making phon calls in my behave to make things work so thank you for every thing is to small of word to say about every one , if there was10 star I would Gave it to you thanks again
Jadien Isom
Justin and his team was very helpful in pushing the seller to close on my house when the seller was being difficult and stubborn. They helped us find our house in less then 10 days and closing was quick as well. Thank you!!!