Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Matthew Isett
Brittani is so helpful to work with. She was able to fit the mortgage refi to our needs. Rocket Mortgage has the process down for a quick close. Great job all around.
Erik Rodriguez
Was very communicative and prompt throughout the process. Very explanatory and provided excellent service in a professional manner I highly recommend
Michael Standiford
over the last year Bay has helped me twice and both experiences were great. He is on top of the whole process and always will to answer my million questions.
Cedric Watson
When it came to getting me onboard with my refi load Patrick was awesome. My issue(s) is with the way I was treated after I completed my loan application. When I had some problems submitting requesting documents, I reached out to Patrick for assistance, but he never returned my calls or messages. I also found discrepancies on my loan completed loan application, but again when I reached out to ...When it came to getting me onboard with my refi load Patrick was awesome. My issue(s) is with the way I was treated after I completed my loan application. When I had some problems submitting requesting documents, I reached out to Patrick for assistance, but he never returned my calls or messages. I also found discrepancies on my loan completed loan application, but again when I reached out to Patrick for assistance, my calls were not returned, and finally while reviewing my closing documents I again found discrepancies, but instead attempting to reach out to Patrick, I discussed them with my closing agent and we agreed that the minor discrepancies that I identified would not not affect the loan terms or conditions so we completed the process. Bottom line, I think Patrick could have done better.Read MoreRead Less
Patrick Grimes
Reply from Patrick Grimes:

Dear Cedric,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given...Dear Cedric,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Lance Lie
I cannot say enough good things about Jeneane. She made our dream home a reality. She is so easy to talk to and very professional. She is very responsive and thoughtful of peoples different time zones.
I will definitely use her again as well as recommend her to everyone we know.
Joseph Rousselle
Demetrius Rogers was very helpful with my loan application and any questions I had. He is very knowledgeable in his field and friendly to talk to.
Suresh Srinivasan
From initial conversation to Closing, Matt was there every step guiding us through the process. Every steps were well communicated and the Rocket Dashboard was very clear with the next steps to be taken. Overall the process well coordinated professionally and followed well-thorough process. Thanks to Matt and the whole team who helped us successfully complete the closing process.
Cheryl Thomas
The service I’ve received from Daryn over the last few weeks have been nothing short of superb! I truly appreciate your help.
Kelley Adams
Bill was very helpful and knowledgeable.
Melody Hildebrandt
Alex was great through the whole process. Was able to answer all the questions we had along the way. Thank you, Alex!