Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Clifton Herbert
An Absolutely Flawless Experience! Five Stars for Bailey Haws

We recently closed on our new home, and the entire lending process was seamless, entirely thanks to the dedication and expertise of our loan expert, Bailey Haws. If you are looking for a professional who will genuinely advocate for you and simplify the complexity of securing a mortgage, look no further than Bailey.

From our very first ...An Absolutely Flawless Experience! Five Stars for Bailey Haws

We recently closed on our new home, and the entire lending process was seamless, entirely thanks to the dedication and expertise of our loan expert, Bailey Haws. If you are looking for a professional who will genuinely advocate for you and simplify the complexity of securing a mortgage, look no further than Bailey.

From our very first conversation, Bailey demonstrated exceptional knowledge and patience. He took the time to clearly explain all our financing options, ensuring we understood the terms, rates, and timelines involved. What truly set Bailey apart was their proactive approach. He consistently anticipated potential roadblocks, gathering necessary documentation ahead of time, which meant we avoided any last-minute stress or delays. We always felt confident and informed, never overwhelmed.

Bailey's communication was outstanding. Responses were immediate, professional, and always helpful—whether it was an email late on a Saturday or a quick call to walk us through a document. The closing itself was incredibly smooth; everything was organized perfectly, and we closed on schedule without a single hitch.

Bailey Haws is not just a loan expert; he and his team were a truly dedicated partner in the home buying journey. We are so grateful for their hard work and highly recommend them to anyone seeking a stress-free and efficient path to homeownership. Thank you, Bailey, for helping us close on our dream home!Read MoreRead Less
Dahiana D
Unfortunately, working with Liliana was not pleasant. She was condescending and aggressive in her tone and manner.
Liliana Esquer
Reply from Liliana Esquer:

Dear Dahiana,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for ...Dear Dahiana,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less

Nhat Duong
Extremely attentive to client needs. He's a great resource. Really appreciated his help with our fast closing!
Howard Hastings
I think Angie deserve 10 stars, she's engaging, professional, knowledgeable and from start to the finish line.........totally awesome!!!
Michelle Carroll
Ryan was so wonderful and patient with me! He never made me feel pressured. He was super responsive.
Glen Manor
Keegan is fantastic to work with. He was so helpful, knowledgeable, and answered every question I had. I am so happy with the results and I credit Keegan for the success. Great Job Keegan!!!!
Caryn Allison
Ryan Long was great to work with. Answering my many questions and easing my concerns. He responded quickly to all of my calls, texts and e-mails. I highly recommend him and will refer him to family and friends. A great asset to Rocket Mortgage!!
Tara Starner
Carly was wonderful to work with! She was knowledgeable and very responsive, and made the entire refinance process very easy. I would highly recommend Carly, and would definitely use her again in the future!
Samantha Lamb
Christian is amazing!!! It was my first time buying a home and he was on top of every question and concern. He is straight forward with all information. When we had any issues even with over priced insurance he went over and above helping me get a new insurance. Any future purchases we will be contacting Christian and we will be recommending him to anyone purchasing a home.
Matt Mansell
Unfortunately, the lender gaslit the client throughout the entire process. The sellers went under contract with this same approved buyer two times. Gabriel did not get the correct information and told a client they were approved when they were not. Asked to extend the closing and still no actual approval and then a denial letter. I would not Recommend using this loan officer and would definitely ...Unfortunately, the lender gaslit the client throughout the entire process. The sellers went under contract with this same approved buyer two times. Gabriel did not get the correct information and told a client they were approved when they were not. Asked to extend the closing and still no actual approval and then a denial letter. I would not Recommend using this loan officer and would definitely not accept another offer with his name attached to it.Read MoreRead Less
Gabriel Delgado
Reply from Gabriel Delgado:

Dear Matt,

Thank you for your review. As a Licensed Expert it is my priority to meet our client’s loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do ...Dear Matt,

Thank you for your review. As a Licensed Expert it is my priority to meet our client’s loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less