Tristan was very knowledgeable, helped me understand the benefits of refinancing but also provided other options that we reviewed to ensure I was making the right decision for my circumstance. He was also very responsive despite the multitude of other customers I am sure he was servicing.
Alan Wetter
Alan Wetter
551
It was truly a joy and pleasure to work with Tracy. Not only was he very professional but had enormous patience in working with 2 older people who don't grasp things as easily now as they did earlier in life. He took all the time that was needed to make sure we knew what we were doing and what was happening. He was with us every step of the way and was always available when we needed to contact...It was truly a joy and pleasure to work with Tracy. Not only was he very professional but had enormous patience in working with 2 older people who don't grasp things as easily now as they did earlier in life. He took all the time that was needed to make sure we knew what we were doing and what was happening. He was with us every step of the way and was always available when we needed to contact him. We consider ourselves very lucky when we ended up with Tracy as our banker. Our recent experience with Rocket Mortgage was 5-star as was our earlier experience. (If Tracy were one of my staff, I'd definitely give him a raise. He's a good face for the company.)Read MoreRead Less
Art Korzec
Art Korzec
551
Gregory is an excellent mortgage professional. He was a pleasure to work with. He is knowledgable, patient, thorough and always accessible. I would recommend Gregory to my friends and family.
Tammie Byrd
Tammie Byrd
551
Eric was great to work with. He always had a willing attitude and was very good about following up and keeping us informed of the status of our loan. He is definitely customer oriented and uses his knowledge to help smooth out the rough edges that pop up when going through the loan process.
Christine Lefabvre
Christine Lefabvre
551
We had excellent service from Raymn. Always answered all of our questions. He was highly knowledgeable.
Michael Zaske
Michael Zaske
551
Jerry was very friendly, and was quite helpful at guiding us through our loan process and keeping us on task as it all unfolded.
Jim Ramos
Jim Ramos
551
It's the day before Thanksgiving and the creatures were stirring. However, I feel I have a friend in Cleveland that makes my heart thankful for a few reasons. Robert is a professional who does the business of the company while making the "INTREST" of his clients his first priority...I thank God and Rocket Mortgage for Rob and all the people who work with him. He always makes the whole mortgage ...It's the day before Thanksgiving and the creatures were stirring. However, I feel I have a friend in Cleveland that makes my heart thankful for a few reasons. Robert is a professional who does the business of the company while making the "INTREST" of his clients his first priority...I thank God and Rocket Mortgage for Rob and all the people who work with him. He always makes the whole mortgage process a lot easier to deal with on every level. God bless you and your family throughout the Thanksgiving, Christmas, New Year and wayyy beyond.
The Collinwood couple of 1968, Jim & Shirley OH YA! GOOoo BROWNS!!! "NOT maybe NEXT YEAR...but NOW & Always!!!Read MoreRead Less
Teresita Marquez
Teresita Marquez
541
She gave us the best rate and I'm very grateful for that
Robert Sabath
Robert Sabath
541
Absolutely supportive and responsive. Daniel thoroughly knew his stuff, answered every question, and rapidly and accurately responded.
My 4 star (rather than 5 star) rating was not Daniel's fault. Nonetheless, I wish to call it to his attention: the process whereby my accounts (that were paid by your firm) resulted in several overpayments that were a pain to straighten out. There has to be a better...Absolutely supportive and responsive. Daniel thoroughly knew his stuff, answered every question, and rapidly and accurately responded.
My 4 star (rather than 5 star) rating was not Daniel's fault. Nonetheless, I wish to call it to his attention: the process whereby my accounts (that were paid by your firm) resulted in several overpayments that were a pain to straighten out. There has to be a better way to handle that issue.Read MoreRead Less
John Sullivan
John Sullivan
551
Very helpful and responsive, made buying a very easy process. Would contact him again if and when we buy again!
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