Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Luetisha Clark
My experience with Loan Officer Vance was great delivered excellent. He was professional, trustworthy, clear with details and instructions, and the process was smooth. I am grateful to the organization that continues to serve the people with their mortgage needs. Thank you, Vance🙏
Tammie Sanford
Kyle was so professional and proactive in helping me get my credit score quickly increased. He was responsive, kind, and effective. Rocket Mortgage and Kyle Lis ROCK!
Dane Oliveira
A+ Brent is who you need when you want to refinance. Incredibly professional, very responsive, and knowledgeable, Brent is best!
Detlef Schlieper
Marcus was wonderful to work with! He responded promptly to all my questions he was always courteous and helpful.
Kimberly Levitt
Our experience with Rocket Mortgage - Adam - was disappointing overall. We were initially working with a different banker and were switched to Adam without any prior notice or explanation, which set a frustrating tone from the start.

The process ultimately took a couple of months to complete, during which time we continued paying a higher interest rate. This added unnecessary stress and financial...Our experience with Rocket Mortgage - Adam - was disappointing overall. We were initially working with a different banker and were switched to Adam without any prior notice or explanation, which set a frustrating tone from the start.

The process ultimately took a couple of months to complete, during which time we continued paying a higher interest rate. This added unnecessary stress and financial impact that could have been avoided with more efficient handling.

Communication was a consistent issue. Adam was sometimes curt in his responses and didn’t always address our questions directly, which made it difficult to feel confident or informed throughout the process. Transparency and responsiveness were lacking, and we often felt like we had to chase down clear answers.

Overall, we would rate the experience a “D” in terms of communication, transparency, and speed. We hope this feedback is taken seriously and leads to improvements for future customers.Read MoreRead Less
Adam Zinkosky
Reply from Adam Zinkosky:

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that...I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place or provided you with a better explanation in the end. I assure you that I am certainly here for you in the future, if given the opportunity.Read MoreRead Less

Sonam Lalwani
Our experience with Rocket Mortgage was outstanding, and a huge part of that was thanks to Ellie Pawelek. Ellie was incredibly responsive, knowledgeable, and proactive throughout the entire process. She took the time to clearly explain each step, answer every question (no matter how small), and made sure we always felt informed and confident in our decisions.

What really stood out was her ability ...Our experience with Rocket Mortgage was outstanding, and a huge part of that was thanks to Ellie Pawelek. Ellie was incredibly responsive, knowledgeable, and proactive throughout the entire process. She took the time to clearly explain each step, answer every question (no matter how small), and made sure we always felt informed and confident in our decisions.

What really stood out was her ability to keep everything moving smoothly while also being so patient and supportive. Buying a home can feel overwhelming, but Ellie made the financing side feel seamless and stress-free.
We’re so grateful for her professionalism, attention to detail, and genuine care—she truly went above and beyond for us.Read MoreRead Less
Chris D
Chris is very professional and gets the job done. Happy to work with him. Glad I had him as a resource.
Kevin A
We are very happy with Summer and all she did to help us. She worked hard to help and even went above and beyond after the computers gave her approvals 2x and then after went through it didn't approve. She didn't give up. Kept working and got us what we needed. We would definitely recommend Rocket Mortgage. Customer service is on point and Summer is amazing at what she does.
Anna Francis
Ryan reached out after I looked into a home equity loan with Rocket Mortgage after they took over my home mortgage. He was so helpful and knowledgeable, and so kind about my family's difficult financial situation. He was absolutely on top of everything, even calling me after hours to help me.
Ryan is fantastic and I highly recommend him!
Jonathan Begley
Went absolutely above and beyond during my first time home buying. Super thorough, and kept in touch during every step of the process. Put in a ton of effort to keep everything moving along for me to get this home.