Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Wendy Guay
Spenser made the refinance process easy. He answered questions within hours. I will be recommending him to friends and family!
Linda Martin-Myers
I have submitted in the surveys about my experience with the Rocket Mortgage process, but want to take this opportunity to express my satisfaction with, and gratitude for one of the persons who made this process successful. Lyne Demonte was my first contact with my most recent contact with Rocket Mortgage. I had made inquiries previously, but was hesitant to proceed. From the beginning, Lynae ...I have submitted in the surveys about my experience with the Rocket Mortgage process, but want to take this opportunity to express my satisfaction with, and gratitude for one of the persons who made this process successful. Lyne Demonte was my first contact with my most recent contact with Rocket Mortgage. I had made inquiries previously, but was hesitant to proceed. From the beginning, Lynae understood my hesitations and concerns about applying. She talked to me about each concern, taking on a much larger mortgage vs my debt consolidation, she answered each question completely in a way that was understandable and never lost patience with my endless questions. From beginning until George and I signed our closing documents she was consistently available and patient with my questions.
However, it was after we signed the closing documents and thought it was completed, is when Lynae really saved the day for us, and frankly turned our "soured" opinion around. A week after we had signed the documents I became concerned we had not heard one word from Rocket Mortgage, normally I was getting updates almost daily. When I called to check on status (I had another house payment due on old mortgage) I was told after researching, that our signatures were missing on documents and closing would be held up. I was angry, frustrated and would have tried to completely back out. I called Lynae,
she responded immediately, went above and beyond to assure the documents were faxed to me, and waited on the line while I was at the library talking me through the whole process and waited until she received the signed documents I faxed. The home loan was payed off in time. I believe, she has a strong integrity to her customers, even if her initial part of the process could have been understood as completed. For this reason, I would recommend Rocket Mortgage, and would have persons considering request Lynae.Read MoreRead Less
Paul Peters
Cooper was very helpful during our refinance process.
William Kiraly
Kyle did a great job keeping the loan process on track despite the VA and other delays. Kyle is a solid loan officer.
Julie Smith
Our recent refinance went so smoothly. Thank you Ryan for all of your guidance.
Margaret Wyche
He was extremely helpful. He did a good job of explaining the process. Would use them again/
Ed Shaffer
Jason is knowledgeable and desires to make what can be a stressful experience a shared partnership with his client. He is warm and personable and responds promptly when contacted. He educated us as we continued to completion of our refi experience. I would so appreciate to see this gentleman recognized and rewarded by the management team with all the tools you have in your managerial toolbox. ...Jason is knowledgeable and desires to make what can be a stressful experience a shared partnership with his client. He is warm and personable and responds promptly when contacted. He educated us as we continued to completion of our refi experience. I would so appreciate to see this gentleman recognized and rewarded by the management team with all the tools you have in your managerial toolbox. Please give Jason our best regards. And please reward him for the excellent service he provided us.Read MoreRead Less
Kevin Mahon
Dane was outstanding throughout the loan process. Dane is very knowledgeable and informative, as well as patient with my persistent questions. I felt Dane took the time to explain, not only the process, but also discussed my options and why I may consider the various options I had.
Nola Grove
Andrew was great to work with.
Very patient and informative.
Tim Schubert
Darr was excellent with his follow up and follow through. We were not able to take advantage of a refi at this point, but will keep him handy for any future needs.