Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Kevin Scott
Alex was very helpful and knowledgeable about what options were available to us to use a home equity loan to consolidate debt that had a higher interest rate. We were able to lower our monthly payment amount by over $500.
Christopher Lipkin
Jacob was great to work with, he was on top of everything and when we had a last minute question before closing he explained it and made us feel comfortable moving forward.
Kassi Miller
Pretty standard experience initially - Hamze is a pleasant guy - but once our loan became complex he ignored us for over a week with no response to emails or phone calls. We had to email the main rocket line to get escalated and never heard from him again. Additionally he didn’t reach out to us with updates we always had to email or call him and ask. No real value add.
Hamze Hamid
Reply from Hamze Hamid:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at ...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this further.Read MoreRead Less

Connie Wilson
Amelia was pleasant knowledgeable and efficient. I appreciate the easy flow of my loan process.
Mary Morris
Super helpful every step of the way. Am absolute blessing.
Linda Foley
Mark did a great job and made this so easy! Thank you for all your help!
Mammac Boriqua
Kim was amazing, she was professional, knowledgeable and helpful throughout the entire process of making the purchase of our new home possible. She responded quickly whenever we reached out to her for help. Kim worked diligently and was always pleasant. We were able to close on our new home in 14 days!!. I would definitely, without hesitation recommend Kim to any potential homebuyers.Thank you Kim...Kim was amazing, she was professional, knowledgeable and helpful throughout the entire process of making the purchase of our new home possible. She responded quickly whenever we reached out to her for help. Kim worked diligently and was always pleasant. We were able to close on our new home in 14 days!!. I would definitely, without hesitation recommend Kim to any potential homebuyers.Thank you Kim for all your hard work.Read MoreRead Less
Aaron Moore
Was absolutely awesome! Any questions I had it didn’t matter when it was I could call. Made the process super easy and kept me informed the whole time.
Thekra Romaya
Andrew listened to our problem and he gave us different options that would meet our needs and he explained each option and helped my husband & I choose the best option for our circumstances. I would highly recommend him to all my family & friends.
jennifer mckee
Kristine was great at answering all of my questions regarding refinancing my mortgage. I did have some negative experiences though:

Sometimes I would send her a text and she would not respond so after a 1-3 days, I had to reach out again and then she would respond. There were many times during the process when my mortgage was just waiting on something before it could move forward in the process. ...Kristine was great at answering all of my questions regarding refinancing my mortgage. I did have some negative experiences though:

Sometimes I would send her a text and she would not respond so after a 1-3 days, I had to reach out again and then she would respond. There were many times during the process when my mortgage was just waiting on something before it could move forward in the process. However, the portal didn't tell me exactly what it was waiting on and neither did Kristine. So several days were delayed. I called the Rocket Mortgage main phone line to get an update since Kristine wasn't responding. At one point, the wait was on verification of my employment. Several days had gone by and I didn't know what the hold up was. I reached out to Kristine and she told me. I was then able to immediately provide the employment verification.

On the day the interest rate was to be locked, I asked Kristine if I could get a lower interest rate before closing if it went down. She said yes, that we were just locking the rate to make sure it wouldn't be higher. When closing approached, the interest rate had gone down by more than 1% and I asked if I could get a lower interest rate. She told me I would have to buy down the rate (and it was price-y). I wish she had explained to me that to me when I originally asked her the rate. I may have chosen to wait on locking the rate.Read MoreRead Less