Rocket Mortgage Sales Reviews
Rocket Mortgage Sales' Reviews
Edward Stratton
Avoid Larson Summers for Refinancing.
If you are reading Rocket Mortgage reviews to see if you should use them for a refinance, pay very close attention to who your Loan Officer is. If you get assigned to Larson Summers, consider this a massive red flag.
I originally closed on my house in October of 2025. From start to finish, my initial home-buying experience with Rocket Mortgage was absolutely amazing. The process was dialed in, efficient, and transparent. Unfortunately, my recent post-closing experience with Larson Summers has been the exact opposite.
Relentless Harassment and Shady Tactics
Larson is the definition of a pushy, sales-driven shill. He will call and harass you on a daily basis. Worse, he will pitch off-the-wall lies just to get authorization to "run your credit" for a refinance. He flat-out would not take no for an answer and spoke to me in an extremely condescending manner when I pushed back.
The Refinance Commission Trap
Sure, my current interest rate sucks—that is the macroeconomic reality for a lot of people right now. But anyone who understands basic amortization knows that paying down the principal upfront offsets a massive amount of that interest over the life of the loan. It was glaringly obvious that Larson didn't care about my financial optimization; he just wanted to churn a refinance so he could collect a commission on a fresh batch of closing costs.
Zero Tolerance for Pushy Sales
As someone who runs my own company, I have a strict zero-tolerance policy for aggressive, bad-faith sales tactics. I don't operate my business that way, and I absolutely will not tolerate it from a vendor. The experience was so toxic that I formally called Rocket Mortgage to file a complaint against Larson and demanded to be permanently removed from all solicitation lists. I made it crystal clear: if this guy harasses me one more time, I will pull cash from my savings and refinance my mortgage with my local credit union tomorrow.
The Solution: Ask for Jo Rasul
If you want to use Rocket Mortgage and need an LO who actually understands efficiency and client service, look no further than Jo Rasul. Jo was on top of every single detail during my original mortgage process. Because of his highly optimized workflow and lack of BS, I was able to close in just 20 days.
Bottom Line: Rocket Mortgage has some fantastic talent on their roster like Jo Rasul. But if your caller ID says Larson Summers, hang up and request a different representative immediately.Read MoreRead Less
If you are reading Rocket Mortgage reviews to see if you should use them for a refinance, pay very close attention to who your Loan Officer is. If you get assigned to Larson Summers, consider this a massive red flag.
I originally closed on my house in October of 2025. From start to finish, my initial home-buying experience with Rocket Mortgage was absolutely amazing. The process was dialed in, efficient, and transparent. Unfortunately, my recent post-closing experience with Larson Summers has been the exact opposite.
Relentless Harassment and Shady Tactics
Larson is the definition of a pushy, sales-driven shill. He will call and harass you on a daily basis. Worse, he will pitch off-the-wall lies just to get authorization to "run your credit" for a refinance. He flat-out would not take no for an answer and spoke to me in an extremely condescending manner when I pushed back.
The Refinance Commission Trap
Sure, my current interest rate sucks—that is the macroeconomic reality for a lot of people right now. But anyone who understands basic amortization knows that paying down the principal upfront offsets a massive amount of that interest over the life of the loan. It was glaringly obvious that Larson didn't care about my financial optimization; he just wanted to churn a refinance so he could collect a commission on a fresh batch of closing costs.
Zero Tolerance for Pushy Sales
As someone who runs my own company, I have a strict zero-tolerance policy for aggressive, bad-faith sales tactics. I don't operate my business that way, and I absolutely will not tolerate it from a vendor. The experience was so toxic that I formally called Rocket Mortgage to file a complaint against Larson and demanded to be permanently removed from all solicitation lists. I made it crystal clear: if this guy harasses me one more time, I will pull cash from my savings and refinance my mortgage with my local credit union tomorrow.
The Solution: Ask for Jo Rasul
If you want to use Rocket Mortgage and need an LO who actually understands efficiency and client service, look no further than Jo Rasul. Jo was on top of every single detail during my original mortgage process. Because of his highly optimized workflow and lack of BS, I was able to close in just 20 days.
Bottom Line: Rocket Mortgage has some fantastic talent on their roster like Jo Rasul. But if your caller ID says Larson Summers, hang up and request a different representative immediately.Read MoreRead Less
