Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Billy Poole
Dina is awesome to work with because she answered all of my questions, responded to emails quickly, and thoroughly explained all steps in the process of refinancing my mortgage. She was always friendly, very helpful, and available to assist during process. I recommend Dina for anyone researching mortgage options.
Katherine Evans
Josh was amazing to work with. He kept me informed every step of the process. The entire process from start to finish was very smooth and well handled. Rocket Mortgage is the way to go.
Jane Marie Carlucci
Josh was very helpful and easy to work with. He guided us through our home-buying process in a pleasant and friendly way. Rocket Mortgage on a whole is a great company to work with. This is our third experience working with Rocket Mortgage. I would recommend them highly to anyone seeing a refi or mortgage.
John Campbell
Wow! What a great experience. James helped save us over $250/month and dropped our VA loan 1%!! Thank you all!
Kevin Rosner
Everyone at Rocket Mortgage has been helpful and professional. Kristen went above and beyond what I would expect. A very pleasant and enjoyable experience
Gordon Henry Iii
Vu was very thorough and helpful. I'd highly recommend him to anyone
Tess Banf
Nick was helpful in so many ways. He patiently answered all our questions, provided us with information, explained our options and quickly contacted us when we called. He is well-versed and knowledgeable. I highly recommend Nick.
Linda Wallis
Sandra has been very professional and consistent with her conversations regarding my home refinance!
I am very pleased and highly recommend Rocket Mortgage and Sandra.
SeanandLeslie Payne
Brent was great to work with! He was able to answers my questions throughout the process and was never more than one phone call away. Very prompt and courteous service!
Ed Kay
Rude. I asked her the same simple question 3 times and she refused to answer. The question was "were did all the options to refinance cost in the $ thousands after the first was about $4800.00 and she totally ignored me. Sooo I ignored her by hanging up. I've been a very happy Rocket Mortgage client for about 8 years and refinanced twice. I've raved about Rocket Mortgage to probably 70 -90 people ...Rude. I asked her the same simple question 3 times and she refused to answer. The question was "were did all the options to refinance cost in the $ thousands after the first was about $4800.00 and she totally ignored me. Sooo I ignored her by hanging up. I've been a very happy Rocket Mortgage client for about 8 years and refinanced twice. I've raved about Rocket Mortgage to probably 70 -90 people over the years because every time I got off the phone with them I was a happy camper. Not this time unfortunately.Read MoreRead Less
Taylor Donie
Reply from Taylor Donie:

Dear Ed,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations...Dear Ed,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less