Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Virginia Waitkus
Cass was awesome to work with for our refinance. Made the process easy and as relaxed as a refinance can be. He was available whenever we had questions and if he didn’t have an answer he found one for us and got back to us quickly. Overall great experience working with Cass. Professional, honest and a pleasure to work with.
Dan Newman
Fantastic to work with. Conversation and thoughtful explanations. Appreciated the sensitivity that I don’t know all the processes and requirements. Walked me right through it all!
David Fuller
Was lied to. They don't use all three credit bureaus, but use only the lowest one.
Sami Spurling
Reply from Sami Spurling:

Dear David,

Thank you for taking the time to leave a review. I apologize if you felt lied to as I would never intend to misrepresent our process. We do verify your score through the three major credit bureaus when obtaining a credit report, and we will use the median score as a determining factor for loan qualification. This means we will use the middle score out of the three scores we receive ...Dear David,

Thank you for taking the time to leave a review. I apologize if you felt lied to as I would never intend to misrepresent our process. We do verify your score through the three major credit bureaus when obtaining a credit report, and we will use the median score as a determining factor for loan qualification. This means we will use the middle score out of the three scores we receive from the credit bureaus. I am sorry for any misunderstanding. Please do not hesitate to contact me directly if you have any additional questions or concerns in the future.Read MoreRead Less

Brittany Packan
Lucas was super helpful throughout the entire process from start to finish. Really down to earth and easy to talk to!
Ernie Martinez
Justin awesome!
He did everything he promise me from interest rate & mortgage payment .
I highly recommend him.
Becky Senn
This was a great experience and it was all because of Billy. He is responsive, helpful and knows his stuff! He made understanding everything very easy. Billy even made sure that we knew where he was when he had a personal emergency to attend to. The process was quick. We knew at all times the status of our loan. Excellent service!!!
Bruce Phillips
Very personable, knowledgeable, patient. Did I say patience?!?!
Walked us through everything with numerous explanations.
Would highly recommend.
Suellen Roberts
Nikki was amazing. She was very patient with our lack of computer skills, and helped us through every step of the way with the highest efficiency and professionalism.
We would recommend her with an A-+ rating.
Jean M Holihan
He was there Everytime I need to ask a question if he didn't have the answer he would fine out and get to me,

Thank you so much for all your help.
Jean Holihan
Challis,I'd.
Debi Harris
Rob is amazing! Easy to work with, always available and very patient in answering all my questions. He walked me through not only the online process of completing all the forms, but the entire process from start to finish. I knew what to expect and everything happened in a timely and efficient manner. I highly recommend working with Rob. Thank you Rob!!