Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Tom LaDuke
Outstanding service and knowledge
Colleen Edgington
I almost declined the offer to refinance my mortgage. I thought maybe this was a mistake. Sarah was great and she shared her excitement with me on how we could refinance my mortgage and get money out of my property!! It has been a God send to get some relief from a few bills that have been lingering. I had a very positive experience with Sarah Garcia.
Beth Schäfermann
50% of the reason I returned to Rocket Mortgage for my second mortgage was the technical simplicity of interfacing with the organization. The other 50% was entirely how easy and pleasant it is to work with Josh. I would highly recommend working with him to friends and family without a second thought.
Steven Foust
Danielle was very pleasant 😊 to talk to over the phone, She help me with the step by step instructions on what I needed to do. Thank you! Danielle,
Jennifer Gregory Pollock
Bill walked us through the whole process of our loan. Our first time refinancing was very scary, but Bill was always there to answer questions that we had.
Thank you again Bill for all your help.
Barry Darsey
Omar was friendly, patient, and thorough. He made things easy to understand regarding our refinancing process. Our loan did not work out the way we verbally agreed to, and I think that Omar could have taken an additional step to make sure that our unfortunate circumstance did not happen. However, he did admit he did not know why things turned out the way they did and could not provide an ...Omar was friendly, patient, and thorough. He made things easy to understand regarding our refinancing process. Our loan did not work out the way we verbally agreed to, and I think that Omar could have taken an additional step to make sure that our unfortunate circumstance did not happen. However, he did admit he did not know why things turned out the way they did and could not provide an explanation as to why we walked away from closing with significantly less money than expected.Read MoreRead Less
Omar Alfaear
Reply from Omar Alfaear:

Dear Barry,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any...Dear Barry,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place, or provided you with a better explanation in the end. I assure you that I am certainly here for you in the future.Read MoreRead Less

Brian Hagen
During the process of buying my first home it was overwhelming at times and Alex was a phone call, text, or email away. He went above and beyond answering all my questions and helping me understand the process and made sure everything went as smooth as possible. He was very knowledgeable and and helped me through every step.
Sam Alahmad
Outstanding service. He was great in calling and keepin me posted about my loan.
David Keppel
Jeremy was the whole reason I decided to go with Rocket Mortgage.
Jerry Newmeyer
Orval was great in explaining everything and what my best options were