Jim was patient with me and wanted to make sure I understood the process of reverse mortgage! He was quick to return my calls!
Taylor Smith
Taylor Smith
551
Very responsive, respectful, knowledgeable, and friendly!
Ashley Peternel
Ashley Peternel
551
Robert was very patient and very helpful.
Mimsi Thompson
Mimsi Thompson
551
Being a long time Rocket Mortgage client we had reached out to Rocket Mortgage this past May to refinance our primary property. The rep we spoke with was not very helpful and in fact made the conversation feel like I was bugging her. I was ready to move to another lender when Zach reached out to me to make the situation right. He went over and beyond to make us happy and close our refinance in a ...Being a long time Rocket Mortgage client we had reached out to Rocket Mortgage this past May to refinance our primary property. The rep we spoke with was not very helpful and in fact made the conversation feel like I was bugging her. I was ready to move to another lender when Zach reached out to me to make the situation right. He went over and beyond to make us happy and close our refinance in a timely matter. In fact with working with Rocket Mortgage over the past 10 years, Zach was the best experience we have had.Read MoreRead Less
Charlene Goes
Charlene Goes
551
Micah was extremely helpful and professional, and answered all my questions promptly. I enjoyed working with him tremendously.
Frank Rizzo
Frank Rizzo
541
Tom was a big help getting us started after which we dealt with other members of your team.
Quin Ray
Quin Ray
551
Thanks for everything Sam. You were very helpful and literally was a phone call away no matter what. ✊🏽✊🏽
Luke Glowiak
Luke Glowiak
551
Andrew did a great job. Very courteous. He explained the process well. GOOD JOB!!
Mark Guard
Mark Guard
551
Tara did a great job with a relocation that we went through. She was very professional and helpful through the process. The online experience and process is good, but the message board feature needs to do more than provide canned responses.
Nikki Kanelos
Nikki Kanelos
551
Kiril went above and beyond and was always available, even on vacation. He helped even when it was not part of his specialty but he was a great resource and we could never have completed the process without him.
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