Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Tammie Jackson
Christopher was great in getting us started with our loan and finalizing everything. Smoothest loan process we've ever had. Higly recommend using Chritopher!
John Killinger
Chris and his team at Rocket Mortgage did an outstanding job working with us throughout the entire mortgage process-from getting our pre-approval letter thru closing. They were friendly, professional , helpful, and knowledgeable. The communication between his team and us was awesome. I highly recommend Chris , his team, and Rocket Mortgage-true professionals!
Elizabeth Erpelding-Garratt
Jeremy was really friendly and knowledgeable. He always tended to our requests and was very efficient and personable.
Edward Stratton
Avoid Larson Summers for Refinancing.

If you are reading Rocket Mortgage reviews to see if you should use them for a refinance, pay very close attention to who your Loan Officer is. If you get assigned to Larson Summers, consider this a massive red flag.

I originally closed on my house in October of 2025. From start to finish, my initial home-buying experience with Rocket Mortgage was ...Avoid Larson Summers for Refinancing.

If you are reading Rocket Mortgage reviews to see if you should use them for a refinance, pay very close attention to who your Loan Officer is. If you get assigned to Larson Summers, consider this a massive red flag.

I originally closed on my house in October of 2025. From start to finish, my initial home-buying experience with Rocket Mortgage was absolutely amazing. The process was dialed in, efficient, and transparent. Unfortunately, my recent post-closing experience with Larson Summers has been the exact opposite.

Relentless Harassment and Shady Tactics
Larson is the definition of a pushy, sales-driven shill. He will call and harass you on a daily basis. Worse, he will pitch off-the-wall lies just to get authorization to "run your credit" for a refinance. He flat-out would not take no for an answer and spoke to me in an extremely condescending manner when I pushed back.

The Refinance Commission Trap
Sure, my current interest rate sucks—that is the macroeconomic reality for a lot of people right now. But anyone who understands basic amortization knows that paying down the principal upfront offsets a massive amount of that interest over the life of the loan. It was glaringly obvious that Larson didn't care about my financial optimization; he just wanted to churn a refinance so he could collect a commission on a fresh batch of closing costs.

Zero Tolerance for Pushy Sales
As someone who runs my own company, I have a strict zero-tolerance policy for aggressive, bad-faith sales tactics. I don't operate my business that way, and I absolutely will not tolerate it from a vendor. The experience was so toxic that I formally called Rocket Mortgage to file a complaint against Larson and demanded to be permanently removed from all solicitation lists. I made it crystal clear: if this guy harasses me one more time, I will pull cash from my savings and refinance my mortgage with my local credit union tomorrow.

The Solution: Ask for Jo Rasul
If you want to use Rocket Mortgage and need an LO who actually understands efficiency and client service, look no further than Jo Rasul. Jo was on top of every single detail during my original mortgage process. Because of his highly optimized workflow and lack of BS, I was able to close in just 20 days.

Bottom Line: Rocket Mortgage has some fantastic talent on their roster like Jo Rasul. But if your caller ID says Larson Summers, hang up and request a different representative immediately.Read MoreRead Less
Larson Summers
Reply from Larson Summers:

Dear Edward,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better ...Dear Edward,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that Andrew Verburg attempted to reach out to you with Client Relations regarding your concerns. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Michael Gmerek
Brian was very helpful, patient, and understood my concerns and needs. He gave me the time I needed in order to decide on my loan and was always quick to respond whether I emailed or called him. Definitely someone you want to keep on the team
Nick Booth
Brandon is an excellent lender! He is super knowledgeable and communicative all around. He was easily accessible and helpful every step of the way. Highly recommend working with Brandon!
Bayron Cardona
I just bought a house with the help of Christyna, we close in record time les than 18 days, i fully recommend her and Rocket Morgate.
Sean Lookingbill
Sam is the reason I was confident in using Rocket. Simplified the process and answered all the questions I could possibly have.
Juliryss Bone Hernandez
Absolutely amazing person helped me and my family on our first home! Definitely will recommend him 1000% we all need a Josh in our lifetimes
Nancy Schoellkopf
I feel very fortunate that Jd was assigned to my loan to walk me through every step thoughtfully and patiently. He was so helpful throughout the whole process and extremely responsive to all of my questions and requests. I definitely would highly recommend working with Jd.