Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Chris Hornbarger
Very helpful, answered all and any questions with prompt responses. Delightful to work with thru this very tedious process.
Mark Smith
Nick was easy to work with, however it seemed that every time I spoke with someone at Rocket Mortgage it was a different person. He did set up what we were aiming to do, in that we wanted to refinance one parcel that was on our original loan, have the loan paid off and then refinance using only the one parcel (which included the house) and dropping the second parcel, giving us the deed. Somehow ...Nick was easy to work with, however it seemed that every time I spoke with someone at Rocket Mortgage it was a different person. He did set up what we were aiming to do, in that we wanted to refinance one parcel that was on our original loan, have the loan paid off and then refinance using only the one parcel (which included the house) and dropping the second parcel, giving us the deed. Somehow this has been slowed down, the County has not yet received the transfer notice even though the closing was on 19 June. There is a party that will purchase that parcel, but we have not been able to do it yet because of the delay. Also, I received a Partial Release Package today. We refinanced to avoid that process. What bothers me is that it addresses our new loan number and a date of 27 June, 8 days after we had closed taking the one parcel out of the picture. Cannot reach the person who sent the notice (Michelle Turner) to clear up the issue. Meanwhile may lose the purchaser for that parcel.Read MoreRead Less
Lori Lemons
Lucy was very polite and always got back with me in a timely manner. I would refer Rocket Mortgage to everyone.very professional!
Kenny Smarr
Alex called me to refinance at a good time. Walked me through everything step by step and made sure that the refinance wouldn't waste my time. Saved me 60 dollars a month.
Marley Borders
Kevin bell is amazing! I called him nearly in tears because I had gotten denied a loan from another company after a battle with them. He was able to handle anything and any question I threw at him he was on it. I closed on a house just a little over a month after speaking with him he’s very competent and efficient and doesn’t sugar coat or lie to you to tell you what you want to hear I would give ...Kevin bell is amazing! I called him nearly in tears because I had gotten denied a loan from another company after a battle with them. He was able to handle anything and any question I threw at him he was on it. I closed on a house just a little over a month after speaking with him he’s very competent and efficient and doesn’t sugar coat or lie to you to tell you what you want to hear I would give more than five stars if I could!Read MoreRead Less
Maureen Malphrus
Kory was extremely helpful which allowed us to have an easy transition! Thanks Kiry!!
Steven Klein
Mr. Sloan was a pleasure to work with. He made sure that we had all of the information gathered a one time and expedited our processing of the loan. We would certainly recommend Charlie to our friends and family when they may require a mortgage or refinance.
Scott Armstead
Cass was extremely professional and helpful. I can't say enough about my communication with him. At no point did I EVER feel like I was anything other than the most important person he was working with. Very personable, and quick to return a text or email. Total professional!
Guillermo A Florez Brou
Cassidy, was a pleasure to work with and always one step ahead of what was needed to make the loan process as smooth and easy. I have the best recommendation towards her for future clients and I am sure they will experience the same level of professionalism from her as I have.
Carleen Van Ornum
I wish there were more stars ! Allison was always there and never treated me like I was ignorant. She always had answers for me when I had questions. Anyone she assists in refinancing would be lucky to have Allison as their agent ! Thank You ! Allison